Front Desk Clerk

About La Brisa Boutique Hotel

La Brisa Boutique Hotel is a newly established luxury beachfront property situated in the scenic village of Dhërmi along Albania's southern coast. Guests enjoy direct access to a pristine blue sea, complemented by on-site amenities such as a beach bar, restaurant, and swimming pool. The hotel is celebrated for its high standard of hospitality and lively ambiance, which appeals to visitors interested in vibrant nightlife and local summer festivities. It offers a distinctive blend of comfort and adventure in a beautiful seaside locale.

Role Overview

The Front Desk Clerk position is a full-time, on-premises role based in Tirana, entrusted with ensuring a warm and efficient guest experience from the moment of arrival to departure. Key duties include welcoming guests, managing check-in and check-out processes, handling reservation requests and inquiries via phone, email, and face-to-face interactions, and providing accurate details about hotel amenities and nearby attractions. This role also requires maintaining meticulous records at the front desk, processing payments, and liaising with housekeeping and other hotel departments to confirm rooms and facilities meet guest standards. Additionally, the clerk addresses guest concerns promptly, supports lobby upkeep, and adheres strictly to hotel policies to maintain smooth daily operations.

Qualifications and Skills

• Excellent customer service and communication abilities for courteous interaction with guests and colleagues.
• Experience with receptionist and front desk functions, including guest check-in/check-out and reservation handling.
• Proficient phone manners and clerical capabilities such as call management, message taking, record keeping, and basic admin duties.
• Fluency in both English and Albanian; knowledge of other languages is beneficial.
• Familiarity with hotel management or booking software and basic computer skills encompassing email, word processing, and spreadsheets.
• Strong organizational skills, attention to detail, and dependability in a dynamic environment.
• Flexibility to work shifts that may include evenings, weekends, and holidays.
• Hospitality or customer-facing experience is preferred but not mandatory.