Front Desk Agent

About Silver Sands Beach and The First Group Hospitality

Situated by the Red Sea, Silver Sands Beach is a prestigious residential community in Jeddah, Saudi Arabia, combining peaceful coastal surroundings with easy access to the city. For more than sixty years, it has evolved from a popular family getaway into a community that values harmony and environmental respect, offering an exceptional living experience, especially suited for families and water sports lovers near its natural lagoon.

The First Group Hospitality, based in Dubai, specialises in full-service hospitality management, including hotel operations, asset supervision, and food and beverage strategies. The company collaborates with global brands to enhance property performance, manage costs, and elevate guest satisfaction. Besides management, it operates upscale hotels, residences, and acclaimed restaurants, delivering high-standard hospitality assets.

Role Overview

The Front Desk Agent acts as the initial contact for hotel guests, delivering exceptional service through managing all reception duties such as check-ins, check-outs, and handling inquiries. This role is vital in fostering a welcoming and positive atmosphere for all visitors.

Key Duties and Responsibilities

• Warmly greet and assist guests upon arrival.
• Effectively perform check-in and check-out processes with accuracy.
• Manage booking activities including reservations, cancellations, and changes.
• Promptly address guest questions, requests, and resolve complaints.
• Keep updated and precise guest records within hotel systems.
• Collaborate with housekeeping and other departments to ensure rooms are ready and guests are satisfied.
• Administer billing, payments, and cash handling following hotel policies.
• Provide guests with information about hotel amenities and local attractions.
• Maintain a tidy, organized, and professional front desk area.
• Adhere to hotel policies, standards, and procedures.

Candidate Requirements

• Previous experience in hospitality or customer service is preferred.
• Strong communication and interpersonal skills.
• Fluency in English; knowledge of additional languages is beneficial.
• Excellent problem-solving skills and keen attention to detail.
• Professional demeanor and customer-oriented mindset.
• Willingness to work flexible hours, including nights, weekends, and holidays.