Fraud Business Analyst, Regional Operations

About the team

The Regional Operations group supports platform sustainability by keeping the end-to-end buyer and seller journey running smoothly. It brings together teams across customer service, returns and refunds, listings, warehousing, logistics, seller operations, and fraud. The group measures key performance indicators, studies performance gaps, and works with country teams to improve outcomes. It also designs and rolls out strategic operating projects across Shopee markets, updating processes, people, technology, and policies to strengthen operations and improve the user experience.

What you'll do

• Track and reduce fraud exposure by reviewing platform data, spotting new fraud behaviours such as promotion abuse, payment fraud, and account misuse, and turning those findings into preventive and detective controls that lower losses.
• Own fraud performance management by setting and monitoring KPIs including loss rate, detection accuracy, and operational efficiency, while creating dashboards and concise reporting for leadership on fraud patterns and control performance.
• Use structured problem-solving methods to break down complex fraud issues into clear, practical insights and identify underlying causes.
• Suggest solutions that can scale, strengthen fraud protections proactively, and still keep the customer experience balanced.
• Work closely with Product, Business Security, Marketing, FP&A, and local operations teams across markets to execute mitigation plans and launch new fraud initiatives.
• Identify opportunities to automate work through RPA, AI, and workflow enhancements so investigations take less manual effort, throughput improves, and detection becomes more accurate.

Requirements

• A bachelor’s degree in a quantitative or business-focused field such as Business Administration, Business Analytics, Economics, Finance, Accounting, Statistics, Mathematics, Information Systems, Computer Science, or a closely related discipline.
• Hands-on experience or strong capability in SQL.
• Strong analytical ability with solid numerical reasoning and the skill to identify trends and simplify complex e-commerce fraud data for stakeholder alignment.
• Comfort influencing different stakeholders and building agreement on fraud policy changes.
• Self-driven mindset with strong ownership and the ability to keep projects moving toward business goals.
• Ability to perform effectively in a fast-moving, team-oriented environment.

Eligibility

Candidates with the required degree background and SQL/analytical capability who can contribute in an onsite, full-time regional operations role in Singapore are suitable for this position.