Field Service Engineer III

Role overview

Thermo Fisher Scientific is seeking a Field Service Engineer III to support advanced analytical and spectroscopy systems used in scientific and industrial environments. In this role, you will handle the installation, servicing, calibration, and repair of complex instruments while helping customers keep their equipment performing at a high standard. The position involves hands-on technical work, direct customer interaction, and the opportunity to contribute to work that supports research, safety, and scientific progress.

Key responsibilities

You will provide expert field support for sophisticated scientific instruments and work closely with customers in research institutions, universities, and industrial settings. The role includes troubleshooting difficult hardware and software problems, carrying out preventive maintenance, training users, and restoring equipment to full working order. You will also manage customer issues promptly, work independently when needed, and coordinate effectively with internal teams to deliver reliable service.

Requirements

The position calls for an advanced degree with at least 3 years of relevant experience, or a bachelor’s degree with at least 5 years of experience in installing, diagnosing, repairing, and calibrating advanced analytical instruments. A background in electronics, physics, engineering, chemistry, or a similar technical discipline is preferred. Ongoing technical learning and certifications are expected. Strong diagnostic skills, solid communication, relationship-building ability, a valid driver’s license, and the ability to travel 25% to 40% are required. Candidates should be able to work on their own, collaborate with a team, and respond quickly to urgent customer needs.

Work schedule and environment

The standard schedule is Monday to Friday. The role is based in a laboratory setting and requires compliance with Good Manufacturing Practices (GMP) and strict safety standards. Cleanroom rules apply, including restrictions on hair products, jewelry, makeup, nail polish, perfume, exposed piercings, and facial hair. Personal protective equipment such as safety glasses, gowns, gloves, lab coats, and ear plugs may be required. The work may involve exposure to hazardous or toxic materials.

Benefits

Thermo Fisher Scientific offers a strong benefits package focused on wellbeing, flexibility, and career growth. Support includes comprehensive health and wellbeing coverage, wellness programs, and an Employee Assistance Program. Flexible arrangements help support work-life balance. Additional leave options include the ability to buy extra leave, paid birthday leave, and company-paid parental leave. Employees also receive paid time for volunteering, along with access to online learning through Thermo Fisher Scientific University Plus and LinkedIn Learning, workshops, and mentorship opportunities.

Equal opportunity statement

The company states that it is an equal opportunity and affirmative action employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status.