Facilities Manager

Role Overview

The Facilities Manager is entrusted with ensuring the workplace operates safely, efficiently, compliantly, and economically. This position oversees all aspects of facilities management, including building services, vendor relations, workplace experience, health and safety, security, regulatory compliance, sustainability, and office-related projects to maintain business continuity and provide an outstanding experience for employees and visitors.

Primary Responsibilities

• Oversee daily facilities operations to maintain a safe, secure, clean, well-functioning work environment.
• Serve as the main liaison for landlords, building management, service providers, and internal teams.
• Coordinate planned and unplanned maintenance for building systems, office infrastructure, furniture, equipment, and assets.
• Manage vendor relationships, contracts, procurement, purchase orders, invoicing, budgets, and monitor supplier performance.
• Ensure adherence to local health & safety, fire, environmental, security regulations, statutory obligations, and lease terms.
• Keep accurate records including asset registers, maintenance schedules, compliance documents, and operational reports.
• Lead workplace services covering reception, meeting room coordination, office relocations, seating arrangements, and employee assistance.
• Collaborate with HR, IT, Finance, Procurement, Security, Real Estate, and Workplace departments to ensure smooth facilities operations.
• Drive sustainability efforts such as energy efficiency, waste minimization, recycling initiatives, and resource stewardship.
• Plan and oversee office refurbishments, minor construction, workplace enhancements, relocations, and related projects.
• Administer workplace technology platforms, facilities management software, service requests, and performance dashboards.
• Promote business continuity by managing risks, preparing for emergencies, and resolving facility-related issues promptly.

Stakeholder Collaboration

Maintain active partnerships with employees, senior management, landlords, building operators, contractors, vendors, and regional/global teams across Facilities, Security, HR, IT, Finance, Procurement, Legal, and Workplace functions to ensure consistent high-quality service.

Experience Required

• Extensive background in Facilities Management, Workplace Operations, Building Management, or Corporate Services.
• Proven experience handling vendor management, contract administration, maintenance schedules, office service delivery, and operations oversight.
• Comprehensive knowledge of health and safety regulations, fire safety standards, security protocols, statutory compliance, and building services.
• Demonstrated ability to manage budgets, procurement processes, purchase orders, invoices, and control costs effectively.
• Track record of managing workplace projects, office moves, and engaging cross-functional stakeholders.
• Preferably experienced in leading internal teams or managing outsourced service providers.

Essential Skills

• Expertise in facilities and workplace operations management
• Vendor management and contract negotiation
• Budgeting, procurement expertise, and financial oversight
• Technical knowledge of building systems including Mechanical, Electrical, Plumbing (MEP), HVAC, Fire and Life Safety, and Access Control
• Health, Safety, and Compliance management
• Project coordination and problem-solving capabilities
• Strong communication and stakeholder management skills
• Familiarity with workplace technology and facilities management systems

Desirable Qualifications

• Bachelor’s degree or related qualification in Facilities Management, Engineering, Real Estate, Business Administration, or a similar field.
• Professional certifications such as IFMA, IWFM, NEBOSH, IOSH, or equivalents.
• Project Management certification is advantageous.

Success Criteria

Performance indicators include sustained safe and compliant workplace operations, high levels of employee satisfaction, excellent vendor performance, punctual maintenance service delivery, strong cost management, successful completion of projects, and ongoing improvements in workplace efficiency and sustainability.