Estate Executive (Housing Maintenance Section)

About the Role

This position involves being an integral member of a dedicated team within an HDB office, focused on delivering quality housing and maintenance services to residents.

Key Responsibilities

• Respond to residents' maintenance-related concerns and feedback.
• Manage lease and tenancy issues of HDB flats, including investigating complaints such as illegal sub-letting and excessive noise.
• Collaborate with flat owners and tenants regarding mortgage loan settlements and rental payments.
• Oversee and coordinate car park enhancement projects.
• Participate in estate renewal initiatives such as Home Improvement Programmes (HIP) and Lift Upgrading Programmes (LUP).

Candidate Profile

• Possessing relevant technical knowledge or experience in estate management is beneficial but not mandatory.
• Strong communication abilities.
• A genuine passion for serving the community.
• Capability to operate independently with confidence and assertiveness.
• Eagerness to learn continuously.
• Flexibility to work beyond typical office hours when required due to work demands.
• Ability to undertake light physical tasks, including climbing ladders to inspect ceilings, bending to examine drainage, and conducting estate inspections on foot.