Ecommerce Specialist

About Showpo

Showpo is a fashion brand founded in Sydney in 2010 by Jane Lu, specializing in social media-led ecommerce. It has evolved into a global destination known for empowering women and representing one of Australia's significant home-grown international fashion successes.

Role Overview

We are seeking an Ecommerce Specialist to join our Digital & eCommerce team. This role is key to managing daily trading activities on the Showpo website, collaborating across Product, Operations, and Marketing to create a cohesive and effective online shopping experience focused on increasing conversion rates within a brand-driven environment.

Key Duties

• Track and analyze core ecommerce metrics like conversion rate, average order value (AOV), bounce rate, and revenue, proposing tests to enhance outcomes.
• Immediately identify and communicate any irregularities in ecommerce performance, collaborating to resolve issues.
• Maintain a customer-focused perspective in trade activities to enhance retention strategies.
• Coordinate with the Marketing team to ensure ecommerce capacity aligns with marketing initiatives.
• Manage and update content on Shopify and CMS platforms to reflect current trends and campaigns.
• Refresh homepage and promotional assets consistent with launches and sales events.
• Contribute to monthly trend planning, helping determine product placements and launch timings.
• Implement SEO practices, particularly in product data and content optimization.
• Oversee Shopify backend operations alongside the Ecommerce Trading Manager.
• Develop expertise in our technology stack, including Shopify, Nosto, Sanity, and Hydrogen.
• Collaborate with external SEO and development agencies to support digital objectives.

Candidate Profile

• Strong enthusiasm and knowledge of fashion.
• Minimum two years of hands-on experience with Shopify.
• Experience managing ecommerce across multiple markets, including Australia, the US, and the UK.
• Familiarity with Google Suite or similar productivity tools.
• Proven track record in fast-paced digital teams that focus on growth.
• Experience steering growth in emerging markets with a strong focus on localization.

Benefits and Culture

• Hybrid working arrangement: three days remote, two days in the Sydney office.
• Staff perks including 50% discount, exclusive sales, dog-friendly workplace, and discounts at fitness studios and cinemas.
• Access to Showpo's 24/7 GP service through Updoc, covering prescriptions and referrals via mobile.
• Financial support through CommBank's workplace banking programs.
• Regular social events such as game nights, parties, Friday gatherings, and employee recognition awards.
• Wellness initiatives including breakfast bar, mental health support via Employee Assistance Program (EAP), and dedicated wellness and coffee clubs.
• Commitment to social causes like The Hunger Project and accreditation as an endometriosis-friendly workplace.

Inclusion and Hiring Practices

Showpo values an inclusive environment welcoming diverse backgrounds and authentic self-expression. We are dedicated to creating a supportive culture that promotes growth and learning. Artificial intelligence tools may support recruitment decisions but do not replace human judgment. Final hiring decisions are made by our team.