eCom Operations Specialist

About the Role

Join Woolworths Supermarkets New Zealand, a company operating over 185 stores with more than 20,000 employees nationwide. We aim to improve the daily lives of Kiwis with an energetic and friendly work environment that values innovation, respectful collaboration, and mutual support. This role is based in Auckland and offers an opportunity to contribute to a business impacting millions weekly.

Key Responsibilities

• Manage and uphold the process workflows for your designated workstream to ensure smooth operations.
• Work closely with your Team Leader and team ('swarm') to maintain operational efficiency and accuracy.
• Ensure tasks are completed without interruption while following company procedures and standards strictly.
• Oversee online order processing ensuring timely, accurate picking and adherence to quality standards for fresh produce.
• Lead the team by providing on-the-job training, coaching, and stepping in as Acting Store Manager during assigned shifts.
• Promptly identify and escalate any process-related issues to the appropriate Function Lead for resolution.
• Advocate for a safe, healthy workplace by practicing safety protocols and reporting hazards to maintain wellbeing.
• Engage actively in team communication and collaboration initiatives to promote a positive work culture.

Candidate Requirements

• Demonstrated excellence in managing process workflows with a willingness to learn continuously.
• Strong ability to build and sustain collaborative relationships across various functions and stakeholders.
• Effective leadership skills including task delegation, team monitoring, coaching, constructive feedback, and motivation.
• Expertise in ensuring compliance and clear communication of work standards and tasks within the team.
• Conduct that aligns consistently with company values and ethical standards.
• Availability to work at least one evening per week and four weekend shifts monthly.

Benefits and Perks

• Enjoy team member discounts across Woolworths Group's diverse brands alongside a comprehensive rewards program recognizing dedicated efforts.
• Access to Sonder, a confidential 24/7 support service offering personalized financial, medical, safety, psychological and physical assistance for employees and their families.
• Being part of a global enterprise offering varied career paths and connections within a broad professional network.

Work Schedule

Standard shifts run Tuesday through Saturday, from 9:30 AM to 6:00 PM.

Company Culture and Inclusion

We pride ourselves on fostering a culture that embraces diversity, equity, inclusion and belonging. We believe diverse backgrounds enhance innovation and problem-solving. As a major employer in Australia and New Zealand, we strive to create an inclusive workplace where every team member can thrive. We welcome all applicants and are prepared to accommodate any needs throughout the hiring process.