District Operations Manager

About Indie Campers

Indie Campers stands as the premier marketplace for campervan rentals, dedicated to making road trips accessible to all. With an entirely digital booking system and a strong focus on customer satisfaction, we have catered to over 300,000 travelers from more than 170 countries, facilitating more than 1 million nights on the road. Our offerings include short-term RV rentals, long-term subscriptions, and opportunities to purchase campervans. As a rapidly expanding technology-driven company, we seek exceptional professionals to help shape the future of road travel.

Role Overview

We are seeking a District Manager to oversee operations for a group of depots. This position involves maintaining high service standards, optimizing fleet performance, and ensuring consistent execution of standard operating procedures (SOPs). You will be responsible for mentoring Depot Leaders and advancing operational excellence, reporting directly to the Regional Director.

Key Responsibilities

• Lead, mentor, and manage Depot Leaders across several locations.
• Enhance operational efficiency and elevate customer satisfaction levels.
• Ensure strict adherence to SOPs and uniform service delivery.
• Track key performance indicators (KPIs) and execute corrective measures.
• Manage profit and loss statements, budgeting, and cost management.
• Collaborate effectively with Central Operations, Finance, and Human Resources teams.
• Frequently travel (up to 45%) to support and engage depot teams.

Candidate Profile

• 7 to 10 years of practical experience in operational roles within sectors such as car rental, logistics, retail, or hospitality.
• 3 to 5 years of leadership experience managing teams across multiple sites or high-volume depots.
• Demonstrated success in handling depot finances, including budgeting, cost control, and supplier relationship management.
• Excellent communication skills with fluency in English; proficiency in local languages is advantageous.
• Possession of a valid driver's license and readiness to operate campervans.
• Proactive, hands-on approach with problem-solving abilities suited for fast-paced environments.
• Flexibility to work during weekends and holidays when necessary.
• Genuine interest in campervans and eagerness to learn their technical aspects.

Additional Desired Qualifications

• Experience in fleet management or vehicle maintenance.
• Knowledge of process improvements and digital operational tools.
• Background in training, workforce planning, or developing teams.

What Indie Campers Offers

• An energetic and fast-growing workplace where your contributions have a significant impact.
• Opportunities for career advancement in Field Operations with prospects for relocation to Lisbon, Mexico City, or Manila.
• Ongoing professional development through training and coaching.
• Competitive salary ranging from $100,000 to $125,000 CAD annually, including a share of net branch profits, plus performance and referral bonuses.
• Complimentary road trips across Europe, North America, and Oceania.