Director of Sales

Role Overview

We are seeking a Director of Sales for the upcoming Taj Mangalore Resort & Spa located in Karnataka. This key role involves crafting strategic sales and marketing initiatives aimed at maximizing customer loyalty and revenue growth.

Key Responsibilities

• Create forecasting tools and develop comprehensive long-term sales strategies that reflect market conditions.
• Design and implement sales and marketing programs to enhance client retention and revenue streams for the property.
• Establish continuous evaluation methods to measure program success and monitor market trends influencing hotel demand.
• Maintain a detailed and updated database of current and prospective clients/accounts.
• Analyze competitors’ performance metrics, sales tactics, and marketing strategies to inform adjustments in approach.
• Formulate pricing strategies for rooms and food & beverage services aligned with market positioning and target customer segments.
• Develop and adhere to market mix guidelines to meet targeted sales goals.
• Identify customer requirements through research, surveys, and direct engagement including sales calls and meetings.
• Utilize revenue management strategies to improve Revenue Per Available Room (RevPAR).
• Collaborate with Front Office and Food & Beverage managers on daily sales activities and guest needs including VIPs and regular customers.
• Coordinate with Credit Manager regarding credit limits and outstanding payments from guests and corporate accounts.
• Build and sustain relationships with corporates, individual clients, media, hoteliers, and social circles through networking efforts.
• Stay abreast of hospitality trends, customer behavior shifts, and innovations from other sectors.
• Identify important community groups and design initiatives while managing supportive actions.
• Perform any other duties assigned by senior management as part of daily or occasional responsibilities.