- 経験
- 1年以上
- 給料
- —
- 求人情報
- 1
- 投稿済み
- 3時間前
- 作業モード
- 在宅勤務
- 再開する
- 応募必須
仕事内容
Overview
TalentPop App is assembling an exceptional remote team to elevate e-commerce enterprises by delivering outstanding customer service and sales assistance. The Digital Sales & Support Representative role involves engaging with customers online to enhance their shopping journey, contribute toward sales targets, and promote customer retention. Ideal candidates are solution-oriented communicators who convert inquiries into sales opportunities while representing brand identities with professionalism.
Key Responsibilities
- Respond promptly and courteously to customer questions through phone, live chat, email, and SMS channels.
- Support sales by suggesting appropriate products, identifying upsell and cross-sell opportunities, and providing guidance to assist purchasing choices.
- Manage customer inquiries concerning orders, shipping status, tracking, returns, and refunds accurately and efficiently.
- Portray each brand with tailored communication aligned to its voice, ethics, and quality expectations.
- Collect and communicate customer feedback to enhance service quality and optimize internal workflows.
- Collaborate closely with internal teams to analyze trends, review performance metrics, and improve the overall client experience.
Candidate Profile
- Minimum of one year experience working remotely in e-commerce, customer service, or sales support roles.
- Strong verbal and written communication capabilities.
- Familiarity with CRM platforms such as Shopify, Zendesk, or Gorgias is advantageous.
- Ability to remain composed under pressure and juggle multiple tasks in a dynamic remote setting.
- Detail-focused, self-driven, and proactive problem solver.
Technical Requirements
- Access to a personal computer or laptop equipped with at least an Intel i5 processor.
- Reliable internet connection providing minimum 25 Mbps upload and download speeds.
- A quiet and professional environment suitable for customer calls.
Benefits and Perks
- Opportunities for salary increases and commissions based on performance.
- Paid leave to support work-life balance and personal wellbeing.
- Health maintenance organization coverage or monthly health allowance for medical security.
- Bonus recognitions to acknowledge achievements.
- Fully remote permanent work arrangement.
- Encouraging team culture promoting collaboration and career advancement.
Application Instructions
To ensure your application is processed, select "Brand Concierge" as the role and input the code DSS when prompted during your application. Applications missing this specific process will not be considered.