Data Analyst

About Heidi

Heidi is pioneering the future of healthcare by equipping clinicians with the world's premier AI Care Partner. In a short span of 18 months, their AI clinical products have streamlined the administrative load of 73 million patient visits, supporting over 2.5 million sessions weekly across more than 190 countries. Faced with the challenges of overburdened healthcare systems and diminishing human connections, Heidi is committed to doubling healthcare capacity while enhancing the clinician-patient relationship.

Role Overview

As a Data Analyst at Heidi, you will primarily support Growth and Marketing initiatives by analyzing user conversion, campaign effectiveness, and revenue retention metrics. Your mission is to scrutinize data pipelines to deliver honest assessments of business performance. You will transform complex, sometimes ambiguous business inquiries into data-driven insights and actionable recommendations without overwhelming stakeholders with technical jargon.

Key Responsibilities

• Manage and analyze data models covering campaign performance, marketing channel mix, funnel conversions, and acquisition metrics comprehensively.
• Monitor and defend customer acquisition costs (CAC) and ensure campaigns operate within budgetary boundaries.
• Convert vague or unclear business questions into structured analysis with clear, actionable insights.
• Develop dashboards and reports empowering teams to independently explore data and extract answers.
• Communicate findings into pragmatic recommendations and identify when requests address the wrong problems.
• Oversee the entire data pipeline from ingestion through modeling, ensuring accuracy and efficiency.
• Lead investigative efforts to explain fluctuations in data, distinguishing genuine trends from data or pipeline issues.
• Utilize tools such as dbt, Databricks, and Omni daily, contributing to improved data modeling and reliability.

Requirements

• Between 2 to 4 years of experience in data analysis, ideally involving marketing or growth data within tech or SaaS environments; quality of project outcomes is prioritized over tenure.
• A passion for software and a belief in its power to improve daily experiences.
• Strong initiative to self-source answers before seeking assistance.
• Natural inclination to investigate discrepancies in data to find root causes rather than making excuses.
• Demonstrated enthusiasm for artificial intelligence through practical experience such as side projects, prototyping, or development.
• Preference for building solutions independently rather than requesting them.
• Ability to confidently present and discuss data insights with stakeholders while remaining open to correction and collaborative ideas.

Ideal Candidate Attributes

• Ability to turn ambiguous performance questions into concrete, actionable insights.
• Self-driven approach to uncover answers without dependence on others.
• Determined mindset in troubleshooting data anomalies by finding core issues.
• Competence in aligning and negotiating with strong-willed stakeholders around data-driven conclusions.

Company Culture and Work Ethos

• Focus on long-term solutions rather than short-term gains.
• Proactive leadership in addressing upcoming challenges ahead of demand.
• Commitment to evidence-based decision-making, prioritizing patient outcomes over statistics when conflicts arise.
• Ownership culture encouraging problem-solving from start to finish with accountability.
• Emphasis on rapid incremental improvements through iterative development and measurement.
• Designing products with realistic, practical environments in mind, especially under strained clinical conditions.

Why Join Heidi?

Joining Heidi means becoming part of a mission-driven team dedicated to making a tangible impact in healthcare. The environment rewards high performers with fast career progression while maintaining a healthy work-life balance and mental well-being. Employees have flexible schedules, operate on metrics-driven results rather than processes, and share responsibility for all tasks, fostering a strong team ethic.

Benefits and Perks

• An annual professional development budget of $1,000.
• A monthly health and wellness allowance of $150.
• A $500 budget for home office setup.
• Primary parental leave of 26 weeks and secondary parental leave of 18 weeks, both paid.
• Fertility treatment support reimbursing up to $10,000.
• Opportunity to work remotely for up to four weeks per year.
• Equity participation in the company.