CVP Developer

About Servion

Servion has over 25 years of expertise in delivering contact center and customer experience solutions for customer-focused brands. With a team of 1100 CX professionals, they support the full lifecycle of building, running, and optimizing solutions, helping more than 600 enterprises globally enhance experiences for their customers, partners, and employees through innovative digital technologies.

Job Overview

We are seeking a CVP Developer with 1 to 4 years of experience to join our team in Pune. This role involves developing and modifying IVR applications using CVP Call Studio versions 8.5 and 9.0, along with VXML, creating complete call flows within Call Studio.

Key Responsibilities

• Create and update IVR applications via CVP Call Studio and VXML, designing comprehensive call flows.
• Develop custom Java elements in CVP Call Studio using Cisco's CVP 9.0(1) Java API.
• Integrate CVP applications with remotely hosted web services through client WSDL files using Eclipse IDE.
• Utilize SQL queries and manage MS SQL Server databases to support application functions.
• Develop CVP reportings with the CUIC reporting tool for both ICM databases and CVP databases.
• Design and analyze IVR call flow solutions to ensure optimal performance.
• Work with Cisco UCCX and UCCH product suites including CVP, VXML Server, and ICM.

Required Skills and Experience

• Proficiency with CVP Call Studio versions 8.5 and 9.0, and VXML scripting.
• Experience developing Java custom elements using Cisco CVP Java API.
• Strong integration skills using web services with client WSDL in Eclipse IDE.
• Solid knowledge of SQL query writing and MS SQL Server management.
• Capability to create meaningful reports with CUIC reporting tools.
• Understanding of Cisco UCCX, UCCH, and related contact center products.
• 1 to 4 years of relevant professional experience.

Eligibility

Applicants must be graduates to be considered for this position.