Customer Verification Analyst
Lower Hutt, Wellington, New Zealand (Hybrid) ・ フルタイム
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- 3時間前
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- 資格
- Open to applicants who are aligned with Kiwibank’s purpose and values and who are comfortable working in an inclusive, collaborative environment. Prior experience in banking operations, contact centre, or branch work is preferred but not mandatory.
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仕事内容
About the role
Kiwibank is looking for a Customer Verification Analyst to join a strong team focused on keeping customer tax residency details accurate and supporting due diligence work. This position is based in Lower Hutt or Hastings and includes hybrid working options.
What you’ll be doing
- Maintain and check customer tax records for accuracy.
- Assess customer details to confirm regulatory obligations are being met.
- Look into cases where information or documents are missing or incomplete and work them through to resolution.
- Assist with remediation work and quality checks across customer records.
- Track customer information for changes that may affect offshore tax residency responsibilities.
- Liaise with customers and internal stakeholders to update records and close out cases.
- Help internal teams understand AEOI and FATCA obligations through guidance and education.
- Contribute ideas and actions that improve processes and the overall customer and team experience.
What we’re looking for
You do not need to meet every requirement to be considered. Kiwibank is open to candidates who bring the right mindset and align with its purpose and values, and who enjoy working in an inclusive, energetic environment.
- Background in banking operations, a contact centre, or a branch environment is preferred.
- Strong eye for detail and consistent accuracy.
- Comfortable working with procedures, records, and compliance standards.
- Clear communicator who can build trusted working relationships.
- Customer-first approach and willingness to support colleagues and customers.
- Proficiency with Microsoft Office, especially Excel, Outlook, and Word.
What’s on offer
- Opportunities to grow through learning programmes.
- Secondment opportunities to broaden your experience.
- Subsidised medical insurance.
- Wellbeing days.
Additional information
Kiwibank’s workplace promise centres on flexibility, growth, and meaningful work. The organisation describes itself as ambitious, caring, and focused on creating a place where people can belong and thrive.
Application details
Applications close on Wednesday 22 July. The hiring team may review applications as they come in and could close the advertisement earlier than planned.