Customer Support Specialist - Freelance AI Trainer

Role overview

This opportunity is being offered through a collaboration with Mindrift to identify experienced professionals for a project-based AI training assignment. The work focuses on testing, assessing, and refining AI systems for major technology companies. This is not a permanent position; participation happens on a project basis.

Applicants are asked to provide a CV in English and include their English proficiency level.

What you may work on

Project tasks can vary, but may include the following activities:

• Developing and reviewing fee-enquiry and statement-clarification cases, including checking that charges align with published schedules and separating simple descriptor questions from genuine fraud reports.
• Creating scenarios for autopay and payment setup that intentionally include errors such as the wrong payee, insufficient funds policy issues, an incorrect draft date, or skipped confirmation steps.
• Preparing card replacement and fraud-reporting cases that test how quickly a card is blocked, whether fraud indicators are recognized, how intake details are captured, and whether the case is correctly handed over to the disputes team.
• Writing account-closure scenarios that examine retention-offer eligibility, checks on pending transactions, and appropriate refusal where offers should not be extended.
• Evaluating responses for both accuracy and communication style, including empathy under pressure, the right tone for voice or chat, and clear explanations without making unrealistic promises.

Candidate profile

This assignment is suited to professionals with experience in customer service, banking, or financial services who are comfortable taking on part-time, non-permanent project work.

Ideal applicants typically have a degree in Finance, Business Administration, Economics, Communications, Psychology, Marketing, or another related discipline, along with at least 2 years of experience in customer service, banking, retail, or financial services. Recent or current work in customer support, banking and finance, or adjacent functions is also valuable.

A strong sense of routing judgment is important, including the ability to tell when an issue falls within servicing scope and to interpret fee schedules or policy documents correctly. Experience as a QA analyst, call-center trainer, or conversation designer is considered a strong advantage. Written English should be at C1 level or higher.

How the process works

The flow is: submit an application, complete the qualification step(s), join a project, carry out tasks, and receive payment.

Workload and compensation

During active phases, the expected time commitment is around 10 to 20 hours per week. This is only an estimate and is not a guaranteed workload. Pay on this project can reach the equivalent of $60 per hour, depending on your experience level and how quickly you work.

Compensation can differ from one project to another based on scope, complexity, and the expertise required.

Additional information

Because this role is project-based, participation is temporary and may vary depending on project availability. Please note that earnings can vary across assignments on the platform.