- 経験
- どれでも
- 給料
- USD 6 – USD 6 / hour
- 求人情報
- 1
- 投稿済み
- 3時間前
- 作業モード
- 在宅勤務
- 資格
- Customer service professionals with strong English communication skills who can work independently from home in a rotating schedule and meet the required technical setup.
- 再開する
- 応募必須
仕事内容
Role Overview
Resolv Global is hiring a customer-oriented professional who enjoys helping people and delivering a strong service experience. This remote position is best suited for someone who communicates clearly, stays composed when issues arise, and approaches every interaction with empathy and professionalism.
You will serve as the first contact for customers, handling inquiries, resolving concerns, and ensuring each interaction is managed with care. While call volumes are moderate, every conversation is important, and the role calls for patience, ownership, and a consistent focus on quality.
This opportunity is designed for someone who performs well in a remote setup, works independently, and wants to contribute to a growing team.
Key Responsibilities
- Handle incoming customer questions in a courteous and efficient manner
- Support customers with clear answers and a positive service experience
- Record each customer interaction accurately
- Work across several systems while assisting customers
- Apply company procedures and quality guidelines consistently
- Escalate more complex matters when needed
- Keep a professional tone throughout every interaction
- Work toward targets for quality, attendance, and productivity
Schedule
- Current operating window: 1:00 PM to 9:00 PM EST
- Coverage is required seven days a week
- Days off rotate
- Shifts may change based on business requirements
Compensation
- Pay rate: $5.75 USD per hour
- Payment is made weekly in arrears
- This is an independent contractor arrangement
Technical Requirements
- Windows 11 computer only; Mac devices are not accepted
- Minimum 16 GB RAM
- Two monitors
- Webcam
- Headset
- i5 processor or better
- Fiber internet with a wired Ethernet connection
- Backup power solution
- Microsoft Teams and Office 365
Hiring Process
All candidates must complete each step of the selection process for fair and consistent evaluation. The process includes a prescreen questionnaire, a one-way video interview, a live interview, and a final interview.
Language Requirement
This role is conducted in English and requires strong written and spoken English skills. Resumes must be submitted in English to be considered.
Candidate Profile
- Prior experience in customer service or a call center setting
- Strong spoken and written English communication
- Patience, professionalism, and empathy
- Ability to stay calm when handling customer concerns
- Quick ability to learn new systems
- Reliable, self-driven, and dependable work style
- Comfortable working independently from home
- Strong attention to detail
- Willingness to work rotating schedules, including weekends