仕事内容

About the opportunity

This opening is with a fast-growing fintech business in Munich. You would join a compact, collaborative client support group that is central to keeping customers satisfied, streamlining operations, and helping the company scale successfully.

Role overview

This is a permanent, full-time position based in Munich, Germany. The role is mainly office-based, with the option to work from home occasionally. A fully remote arrangement is not available.

Key responsibilities

Work closely with Sales, Operations, and Compliance to keep trade handling smooth and resolve issues quickly.
Guide customers and provide ongoing support so they understand the processes and require less follow-up help later.
Track outstanding receivables and follow up to help maintain healthy cash flow.
Review open trades that need wire instructions, monitor their status, and escalate any settlement risks when needed.
Keep customer records up to date in Salesforce and document all client communication accurately.
Handle standard customer complaints on your own and route more complex matters to the right team or manager.
Work in line with GDPR, CASS, and company policies, while serving as a contact point for compliance-related questions.
Maintain a high level of service and develop strong, lasting client relationships.

What the company is looking for

Fluency in German at C2 level and English at C1 level.
At least 1 year of experience in client support or another customer-facing position.
Strong working knowledge of Microsoft Office tools, especially Excel and Outlook.
Comfortable using CRM platforms such as Salesforce or similar systems.
Clear communication and strong interpersonal abilities.
A flexible, proactive mindset with willingness to learn in a changing environment.
Previous exposure to banking, financial services, or a related sector is preferred.

What’s offered

Permanent full-time employment.
Annual base pay of €45,000 to €50,000.
A yearly performance bonus of up to €12,000, paid monthly and tied to commercial team results.
25 days of paid annual leave.
The chance to contribute visibly within a growing team.
A supportive, cooperative workplace culture.
Regular team activities and social events, including sports and wellness-focused events.
Occasional home-office flexibility.

Success in this role

Success means delivering strong customer support, ensuring onboarding and issue resolution happen on time, keeping records accurate, and helping maintain high customer satisfaction while working closely with internal teams.

Recruitment process

Discussion with the Managing Director.
Interview with the Client Support Team Lead.
On-site meeting with the team followed by a final interview.

Customer Support Executive