Customer Support Executive (Female) - E-commerce

About the Role

SMARTSKART, a growing e-commerce company based in Agra, is seeking a friendly and confident Female Customer Support Executive. The main role involves engaging with customers via phone and WhatsApp to address their queries, resolve issues, and ensure a pleasant shopping journey.

Primary Responsibilities

• Respond to customer questions through calls and WhatsApp messages.
• Provide clear and professional answers regarding products.
• Assist buyers with order-related inquiries.
• Handle and resolve customer concerns politely and promptly.
• Work to establish customer trust and promote positive experiences.
• Collaborate with the operations team when necessary.
• Keep accurate records of customer communications.
• Perform follow-ups with customers as needed.

Candidate Requirements

• Female candidates only.
• Proficient communication in Hindi and English.
• Professional and pleasant telephone manners.
• Strong listening and problem-solving capabilities.
• Basic computer skills including MS Excel and internet browsing.
• Comfortable using WhatsApp for communication.
• Demonstrates a positive attitude with eagerness to learn.
• Ability to stay calm and patient during customer interactions.
• Graduate candidates preferred; however, 12th pass with excellent communication skills also acceptable.
• Freshers are encouraged to apply.
• Prior experience in Customer Support, Telecalling, Telesales, or e-commerce roles is advantageous.

Work Environment and Growth

• Supportive and friendly workplace culture.
• Chance to grow within a rapidly expanding e-commerce firm.
• Opportunities for training and skill enhancement.