Customer Success Executive

About SportsKey

SportsKey is a rapidly expanding international sports technology company dedicated to enabling more people to participate in sports. Our software solutions aid organisations in streamlining operations, boosting participation levels, and optimizing the use of sports amenities. We aspire to be the leading company in our field worldwide and are building an exceptional Customer Success team to achieve this goal.

Role Overview

As a Customer Success Executive, reporting to the Head of Customer Success and primarily based in Dublin or working in a hybrid setup, you will serve as the main contact for our clients. Your core responsibility will be to foster strong relationships and ensure that customers continually receive value from our platform.

Key Responsibilities

• Provide customer assistance through multiple channels including live chat, screen sharing, email, and telephone.
• Maintain and develop both the internal knowledge base and the external help centre resources.
• Represent customer insights and feedback to our Product Team to influence future product developments.
• Maintain expert knowledge of our products through continual learning and practical use.

Candidate Profile

This role suits candidates who are motivated by our mission to impact the sports community positively, enjoy cultivating meaningful, long-term customer relationships, and take initiative to manage outcomes independently. Effective communication with customers and internal teams is essential.

Required Qualifications and Skills

• Graduate from a university or college within the past four years.
• Possess an outgoing and approachable personality.
• Driven to learn and develop a career in Customer Success.
• Excellent abilities in communication and organisation.

Our Core Values

• Continuous improvement with daily incremental gains.
• Accountability and delivering tangible results.
• Embracing the journey and celebrating achievements.
• Innovation and striving for excellence.
• Aiming to be the best globally.

Additional Information

The position is full-time with a hybrid work setting preferably based in Dublin. The salary will be commensurate with experience. We encourage applicants to submit a cover letter alongside their CV, as applications lacking a cover letter will not be considered. The deadline for applications is Friday, 24th July 2026.