Customer Service Agent

Role overview

Dabble operates a licensed sportsbook in Australia and builds a social betting experience focused on genuine engagement and entertainment. The company works across several Australian office hubs and supports flexible remote work, with a remote-friendly setup for this role and access to its office network for collaboration.

As a Customer Service Agent, you will be responsible for providing high-quality support to customers through live chat, email and phone. You will handle enquiries with care and efficiency, work with internal teams to resolve issues, and help strengthen the overall customer experience.

This position is open to candidates across Australia.

Key responsibilities

You will support customers across multiple communication channels and make sure each interaction is handled professionally. The role also involves working with Customer Operations, Trading & Risk, Product and Technology to share feedback and improve service delivery.

Dabble culture

• Dress in a way that suits your day and helps you stay focused on the work that matters.
• You can choose where you work, including from home or from different locations when needed.
• The team values practical ideas from everyone, regardless of scale.
• Dedicated focus time is built into the working rhythm to support deep work.
• Dabblecon is the annual company convention used to celebrate progress and plan the year ahead.
• The company’s values are Fun, Celebratory, Community, Evolutionary and Focus.

Perks and benefits

• Five weeks of paid annual leave.
• Paid parental leave for both primary and secondary carers.
• Sponsored flights for staff and their spouse or immediate family to visit the office network.
• Flexible working hours with autonomy over how you manage your time.
• Access to the Sonder app for employees and their families, including 24/7 mental health, medical and safety support.
• Annual cash bonus of up to 10% based on company performance.
• Dabble Day Dividend: on the company’s birthday, revenue is shared evenly among all employees.

Additional information

Dabble has office hubs in Darwin, Melbourne, Brisbane, Sydney, Adelaide and Albury. The company also operates globally, including a Daily Fantasy Sports app in the United States launched in 2023 and a UK launch in 2025.

The company looks for people who learn quickly, adapt easily and contribute as strong team players. A collaborative working style is important in the remote-first environment, including sharing ideas openly and working transparently in tools such as Slack. Employees are encouraged to act with autonomy, support one another, take responsibility for their work and maintain a healthy balance between work and personal wellbeing.

Remuneration

The salary range for this role is AUD 70,000 to AUD 74,000 per year, plus superannuation and benefits. The company also notes that there is some flexibility in the package.

Employment context

This is a full-time position and the role is remote. No fixed start date, application deadline or vacancy count was specified.

Compliance and service focus

The role requires careful handling of suspicious activity, potential fraud, policy breaches and responsible gambling concerns, with escalation where needed in line with compliance obligations.