仕事内容

About Cresta

Cresta empowers customer experience by transforming every interaction into a competitive advantage through its AI platform. It integrates conversational AI agents, real-time support for human agents, and comprehensive conversation intelligence to enhance revenue and operational efficiency across channels. Major clients like United Airlines, Cox Communications, and Marriott rely on Cresta for their customer engagement solutions. Originating from the Stanford AI Lab, Cresta has secured over $270 million in funding from top venture capital firms such as a16z, Greylock, and Sequoia. The leadership team features prominent AI experts including CEO Ping Wu, formerly of Google Contact Center AI and Vertex AI.

Role Overview

The Customer Engineer will be instrumental in delivering advanced AI products to large-scale contact centers. This position requires expertise in customer experience, call center technologies, chat platforms, AWS, and automation. Collaboration with Solution Architects is crucial to ensure smooth system integrations. The role demands strong software engineering capabilities and multitasking across projects, providing technical support alongside the Customer Success team to enhance agent performance via real-time coaching tools. Additionally, the role contributes to the companys growth strategy by supporting land-and-expand sales efforts.

Primary Responsibilities

Implement integration designs and project plans developed with internal teams and stakeholders.
Develop and deploy applications using Crestas SDKs, libraries, and APIs.
Integrate applications with contact center chat and telephony platforms.
Conduct testing, troubleshooting, and upkeep of Cresta product implementations.
Work hands-on with programming languages including Go, Python, and JavaScript.
Collaborate with Customer Success Managers to address and resolve technical challenges and liaise with engineering teams to ensure positive customer outcomes.

Desired Qualifications

Exhibit high enthusiasm, confidence, and precise execution in the role.
Experience with contact center and customer experience tools such as AWS Connect, Genesys, and Five9 is a major plus.
Proficient in using APIs and SDKs to build customized solutions.
Experience working with AWS cloud services and version control using Git.
A strategic and consultative problem-solving mindset focused on delivering straightforward solutions.
Strong ability to develop lasting relationships with external technical stakeholders.

Additional Information

Compensation packages include base salary, equity options, and benefits. Salary levels are tailored to candidates experience, skills, and location following applicable minimum pay standards. Hiring is active in the United States and Canada.

Note on Recruitment Safety: Be aware of fraudulent recruitment scams impersonating Cresta. Official communications originate exclusively from the @cresta.ai email domain. For verification, contact recruiting@cresta.com.

Customer Engineer