CRM Executive

Role Overview

Golden Creek Homes invites applications for the position of CRM Executive based in Bengaluru, Karnataka. This role demands effective communication and interpersonal skills, alongside the capability to manage customer relationships post-sale and support the sales team in maintaining high customer satisfaction levels.

Key Responsibilities

• Manage complete post-sales CRM operations, including handling customer documentation, agreements, and overseeing the handover process.
• Ensure timely collection of payments and maintain customer satisfaction by resolving queries efficiently.
• Maintain precise CRM database records and generate Management Information System (MIS) reports for internal assessments.
• Coordinate effectively with various internal departments to streamline customer-related processes and improve overall service quality.

Candidate Requirements

• Strong communication skills coupled with excellent interpersonal abilities for effective customer handling.
• Experience in post-sales support or customer relationship management roles is essential.
• Proficiency in Microsoft Excel and familiarity with CRM software tools.
• Excellent organizational and problem-solving skills to manage documentation and customer interactions efficiently.

Additional Information

If you are motivated and meet the above qualifications, please forward your updated resume or confirm your availability for an interview with the HR team at Golden Creek Homes.