Counter Sales Manager

Job Overview

The Counter Sales Manager is responsible for assisting customers in locating products and services and facilitating the entire sales process with a friendly and helpful demeanor. This position also involves handling customer service, managing sales transactions, overseeing inventory, supporting customers, maintaining communication channels, organizing displays, and contributing to team training and development.

Key Responsibilities

• Greet customers warmly, address their inquiries, and ensure a positive service experience.
• Process orders efficiently by taking requests, managing transactions, and accepting payments.
• Keep track of inventory levels, replenish stock as needed, and update product details timely.
• Assist customers with any complaints and coordinate delivery schedules to ensure satisfaction.
• Respond to phone calls and emails promptly and conduct follow-ups with customers as required.
• Maintain cleanliness and organization of the counter area and attractive product displays.
• Participate in cross-training to enhance department skills and contribute to ongoing development.

Accounting Duties

• Ensure compliance with standard accounting principles and practices.
• Perform account reconciliations and accurately update financial records.
• Manage tax filing processes and support audit activities to maintain regulatory adherence.