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- どれでも
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- 1
- 投稿済み
- 2時間前
- Work mode
- 在宅勤務
- Eligibility
- Candidates from all backgrounds may apply. The employer welcomes applicants regardless of race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, genetic information, or other legally protected characteristics.
- Resume
- Required to apply
仕事内容
About the role
This position is with a global demand generation company that supports B2B organizations in building audience, buyer, and account engagement. The business operates in more than 60 countries and has been recognized multiple times on the Inc. 5000 list, along with numerous industry awards.
The company is looking for a Client Success Specialist who enjoys creating outstanding client experiences, working across different industries, and contributing directly to client satisfaction and business growth. The environment is fast-moving, collaborative, and focused on continuous improvement, with an emphasis on employee value and connection.
Key responsibilities
- Develop and nurture durable relationships with clients over time.
- Make sure solutions are delivered on time and aligned with client goals and expectations.
- Share updates on monthly and quarterly initiatives with both internal teams and external partners.
- Spot opportunities for expansion within the assigned territory and work closely with sales teams to support growth targets.
- Handle difficult client requests and escalation issues when they arise.
- Support administrative and operational work such as data entry, maintaining internal records, and coordinating schedules.
Requirements
- Demonstrated experience managing client relationships, ideally in hospitality, client success, sales, or a similar field.
- Strong verbal and written communication abilities, along with solid interpersonal skills.
- Comfort with juggling multiple priorities and tasks in a busy, fast-paced setting while maintaining accuracy.
- Ability to understand client needs with empathy and respond appropriately.
- Problem-solving mindset with a proactive approach to resolving issues.
Hiring process
- Applications are reviewed manually and assessed carefully by recruiting professionals.
- Shortlisted candidates may be asked to complete a video interview for the hiring manager’s review.
- A test or brief project may follow to help evaluate fit for the team.
- Selected candidates will then meet the hiring manager and/or interview panel live, either in person or over Zoom.
- Final offer discussions are held only after a live conversation with the team.
Additional information
The company states that it follows applicable data privacy and security laws and regulations. It also confirms that hiring decisions are based on qualifications, merit, and business needs, and that it does not discriminate on protected characteristics. Applicants from all backgrounds are encouraged to apply.