Client Development Coordinator

About Reformation

Reformation is a sustainable fashion brand committed to making stylish yet eco-friendly clothing since 2009. Having earned recognition for its outstanding carbon footprint and inclusion in Fast Company’s Brands That Matter, the company aims to be Climate Positive by 2025 and Circular by 2030. Operating globally with over 50 stores and its own factory in Los Angeles, it spans product lines including accessories, swimwear, and sleepwear. The mission-driven company fosters an inclusive culture enabling collective innovation and personal growth.

Role Overview

The Client Development Coordinator will be an integral member of the Customer Strategy team based in Los Angeles, working in a hybrid capacity. This role focuses on deepening customer relationships through personalized communication and styling outreach to drive revenue growth within a luxury fashion context.

Key Responsibilities

• Generate measurable sales by executing proactive and personalized outreach strategies aimed at enhancing brand loyalty among VIP customers.
• Manage and increase the volume and conversion of styling appointments by coordinating targeted outreach, organizing curated product selections, and providing seamless client follow-up.
• Leverage detailed client profiling and thorough product knowledge to identify and pursue additional ordering opportunities.
• Craft customer communications consistent with Reformation’s brand voice for delivery via email and SMS channels.
• Analyze customer behavior, shopping trends, and competitors to inform strategic direction.
• Stay current with cultural and fashion movements utilizing social platforms such as TikTok, Instagram, and Pinterest.
• Collaborate with Retail, Customer Strategy, and cross-functional teams to support client development projects and initiatives.
• Ensure accuracy and upkeep of customer data in clienteling tools and assist with campaign execution, reporting, and optimization.
• Provide support for VIP events, activations, and exclusive customer experiences as needed.

Candidate Profile

• Holds 2 to 4+ years' experience in fashion retail, styling, clienteling, CRM, or customer centric roles.
• Demonstrates strong knowledge of luxury or contemporary fashion with keen trend awareness.
• Proven ability to cultivate customer relationships through customized service or outreach.
• Comfortable navigating CRM/clienteling software to engage with clients effectively.
• Highly organized, managing multiple priorities efficiently under fast-paced conditions.
• Exhibits excellent written and verbal communication skills.
• Passionate about fashion and styling, with a talent for creating memorable customer interactions.
• Possesses sharp instincts regarding trends, culture, and consumer behavior.
• Detail-focused, proactive, and maintains high standards for both execution and communication.
• Enjoys relationship building both in-person and digitally and thrives in collaborative, cross-department environments.
• Self-motivated, goal-oriented, and eager to contribute to building a leading client development program.

Compensation and Benefits

The anticipated hourly wage for this role ranges from $25 to $28, subject to relevant experience and qualifications. Eligibility for an annual discretionary bonus exists based on individual and company performance. Additional benefits include employer-sponsored medical, dental, and vision insurance; commuter benefits; paid time off encompassing vacation, sick leave, and holidays; retirement planning with options for sustainable investments; fertility care support with reimbursement after one year; community donation initiatives; employee clothing discounts; and cultural events including volunteer time off.

Diversity and Inclusion

Reformation is an Equal Opportunity Employer committed to creating a diverse team that mirrors societal diversity and promotes inclusiveness. Applicants are considered regardless of race, religion, gender identity, sexual orientation, disability status, or veteran status, with accommodations available during hiring upon request.