Claims Prevention & Quality Manager

Company overview

Fliway Group operates as two connected businesses that together support the full supply chain journey. One side manages freight movement across New Zealand and internationally, including specialist jobs that need extra care. The other focuses on supply chain strategy, warehousing, and fulfilment, helping cover everything from planning through to delivery.

The business is built around the core values of Safety, Service, Pride, and Profit. The wellbeing, safety, and success of its people sit at the centre of how the organisation works. This is an expanding team, and it is a strong time to join as the company continues to develop supply chain capability across New Zealand.

Role summary

The Claims Prevention & Quality Manager will take ownership of freight quality and claims prevention across transport and warehousing operations. The role is focused on reducing damage and loss, protecting commercial and reputational interests, and strengthening a culture of quality and prevention.

This is a highly visible position that works closely with leadership teams across the business and involves regular travel to operational sites.

What you'll do

• Design and lead claims prevention initiatives that lower freight damage, loss, and operational exposure.
• Review freight incidents, carry out root-cause analysis, and put corrective and preventive actions in place.
• Handle customer claims from start to finish, ensuring outcomes are fair, timely, and commercially appropriate.
• Create, roll out, and maintain quality assurance programmes across transport and warehousing.
• Track trends, measure performance against KPIs, and turn data into practical improvement actions.
• Lead continuous improvement work that lifts freight handling standards.
• Work with operations leaders to support consistency, compliance, and quality across the network.
• Strengthen team capability through coaching, training, and active stakeholder engagement.
• Maintain strong working relationships with customers, insurers, and key partners.

What the role offers

• A permanent full-time role based in Auckland, working Monday to Friday from 8:30am to 5:00pm.
• Opportunities to grow and progress within a fast-moving transport environment.
• A supportive team culture centred on safety, reliability, and clear communication.
• A competitive salary, plus access to discounted healthcare benefits, holiday homes, and a range of other industry discounts across New Zealand.

What we're looking for

• At least 5 years of experience in transport, freight, logistics, or warehousing operations.
• A solid background in claims handling, quality assurance, or process improvement.
• Proven capability in leading investigations and introducing preventative controls.
• Strong analytical thinking and problem-solving ability.
• Experience influencing others and driving accountability across teams.
• Well-developed communication and organisational skills.
• Familiarity with logistics systems, claims platforms, and reporting tools.
• A relevant qualification in Logistics, Supply Chain, or a similar field is preferred.

Eligibility

Applicants must be legally eligible to work in New Zealand.

Additional information

The role may require regular travel to sites as part of normal duties.

The work schedule is Monday to Friday, between 8:30am and 5:00pm.