Claims Home Assessor

Role Overview

We are expanding our nationwide assessment team and offer an opportunity for professionals who enjoy the technical aspects of insurance claims. The role involves inspecting damaged homes, evaluating losses, and deciding on repair approaches directly at the site. Some inspections are straightforward, while others require detailed investigation involving damage assessment, moisture analysis, and review of previous repairs.

You will interact closely with customers, clearly communicating outcomes and next steps. Although predominantly field-based, certain assessments will be conducted remotely from your desktop. Collaboration with builders is also a key aspect, to ensure repairs proceed efficiently and stakeholders remain informed.

Service Area and Travel

This position mainly covers the Australian Capital Territory and Southern Sydney Region; however, regular travel beyond these areas will be necessary. Additionally, during catastrophe events, national travel may be required to provide extra support in affected locations.

Key Responsibilities

• Conduct on-site inspections to evaluate damage and determine appropriate repairs, ensuring decisions are well-documented and authoritative to avoid re-assessments.
• Explain findings and next steps in person to customers, addressing their questions especially in complex cases.
• Collaborate with builders to review scopes, resolve disagreements, and maintain momentum on repairs despite challenges in timelines or methods.
• Manage daily schedules consisting of new and ongoing claims, balancing site inspections, report preparation, follow-ups, and documentation to prevent delays in repair processes.
• Utilize the designated DOS system daily for completing reports and keeping documentation up to date so workload remains manageable.

Qualifications and Experience

• Proven experience as an insurance assessor, loss adjuster, builder, restoration specialist, or estimator with skills in repair scoping and direct customer and builder interaction.
• Alternatively, experience in desktop home assessing is also acceptable.

Attributes of Success

• Aptitude for connecting details from damage assessments, reports, and policy documents to make informed decisions, especially in uncertain situations.
• A proactive approach to managing workload by actively progressing tasks without reliance on others.
• Strong focus on maintaining timelines and consistent follow-up to ensure repairs advance smoothly.

What We Offer

• Practical work benefits including a maintained company vehicle, fuel card, and mobile business tools.
• Health and wellbeing perks such as free skin checks, flu vaccinations, wellbeing sessions, discounted gym membership, and reduced rates on company insurance.
• Compensation includes performance-based incentives paid biannually and annual salary reviews.
• Flexible work schedule with the option for a 9-day fortnight and every alternate Friday off, plus 22 days of annual leave.
• Leadership support with three weeks of paid training and structured development programs encouraging growth and progression into leadership roles.

Company Culture

Our mission is to humanize insurance by providing a better alternative for customers. We are a challenger brand dedicated to questioning norms and assisting people when life doesn’t go as planned. We foster personal growth with clear career pathways, hands-on coaching, and promote internal advancement.