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- 3時間前
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- 資格
- Candidates must be able to pass work rights verification, police checks, and credit checks. The role is open to applicants who can work full-time in Hobart and meet the employment conditions.
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仕事内容
Role overview
QBE Insurance is hiring a permanent full-time Case Manager to join its Workers’ Compensation team in Hobart, Tasmania. This position is a hybrid arrangement, combining office-based work with work from home.
In this role, you’ll manage claims from start to finish, support injured workers through their recovery and return-to-work process, and guide employers through the journey as well. The focus is on delivering a positive customer experience while keeping claims on track and managed responsibly.
About QBE
QBE is an international insurer operating across 26 countries with a workforce of more than 13,000 people. The company aims to be a reliable and innovative risk partner and places emphasis on delivering service with a human touch.
What you’ll do
- Serve as the main contact for key stakeholders involved in a claim, including injured workers, employers, general practitioners, and other medical professionals.
- Support workers on their return-to-work path by coordinating communication and next steps across all parties.
- Keep claims moving within required timelines and ensure actions align with legislation, internal policies, and compliance standards.
- Carry out in-person interactions such as case conferences, claim reviews, and site visits when needed.
- Review cases promptly, then plan, shape, and implement claim strategies suited to each matter.
- Set clear expectations for workers and employers, explain legislative responsibilities, and manage claims in a financially responsible way.
What you’ll bring
- Strong influencing ability, along with excellent verbal and written communication skills.
- A customer-first mindset focused on achieving the best outcome for clients.
- The ability to stay composed and effective when handling difficult situations.
- Good time management and the confidence to perform well in a busy, high-pressure setting.
- A genuine desire to learn and contribute actively in a fast-moving, collaborative team.
Benefits and rewards
- Hybrid working to support a healthier balance between home and office life.
- Access to holistic wellbeing coaching, nutrition support, confidential counselling, and financial and legal guidance.
- 18 weeks of gender-equal flexible leave for all new parents, including paid superannuation.
Rewards and recognition
- Winner of the 2025 Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for the Respect@QBE program.
- Named the Most Inclusive Workplace in 2023 at the Australian HR Institute (AHRI) Awards.
- Placed in the top ten of the AAGE Top Graduate Employers 2025 for medium-sized programs, based on graduate voting.
Conditions of employment
Applicants who are successful will be required to complete work rights, police, and credit checks through the company’s online provider as a condition of employment.
Application details
Applications close on 29/07/2026 at 11:59 PM. Candidates should use the Apply option and complete the step-by-step submission process.
Equal opportunity
QBE is an equal opportunity employer and complies with equal employment opportunity laws in every jurisdiction where it operates.