Cafe Manager

Position Overview

Chill House seeks an engaged Cafe Manager to oversee daily operations at its Nikol location. This role requires active floor management of staff, customer interactions, inventory, and operational metrics. The brand aims to deliver a premium dessert experience, so ownership and entrepreneurial spirit toward outlet performance are vital.

Key Duties

• Implement and enforce standard operating procedures ensuring hygiene, food preparation, and service quality.
• Manage stock levels through ordering, inventory audits, waste reduction, and supplier coordination.
• Supervise functionality of equipment such as freezers and machines, addressing maintenance needs promptly.

• Establish and take responsibility for daily and weekly sales goals, tracking progress regularly.
• Encourage upselling and promote bundled offers at the point of sale.
• Maintain accuracy in daily cash register and sales data, including reconciliation of cash and digital payments.

• Lead recruitment, training, and scheduling of front counter and kitchen personnel.
• Conduct orientation for newcomers focusing on menu knowledge, hygiene, and customer service standards.
• Manage attendance, shift allocation, and enforce workplace discipline consistently.

• Guarantee the consistent quality and presentation of products served.
• Professionally manage customer feedback and resolve complaints in real time.
• Maintain the ambiance of the café through cleanliness, music selection, seating arrangements, and display upkeep.

• Compile daily operational reports covering sales, inventory, waste, and staff presence.
• Identify and communicate recurring challenges such as customer issues, staffing shortfalls, or supply delays to management.