Butler

About Red Sea Global Hospitality

Become a vital member of Red Sea Global Hospitality, a pioneering company dedicated to responsible development and regenerative tourism excellence. Our core values—Respect, Responsibility, Passion, and Collaboration—drive us towards operational brilliance, innovative guest experiences, and sustainable practices. Join us to help shape the future of luxury hospitality and enhance the Red Sea Global brand.

Role Overview

The Butler position focuses on delivering personalized, attentive, and exceptional service tailored to each guest's unique needs. Your goal is to anticipate and fulfill guest requests efficiently and discreetly, ensuring a seamless, luxurious stay that meets the highest standards of service excellence. You will be an essential link between guests and the property, representing both our resorts and the Kingdom of Saudi Arabia with pride.

Key Responsibilities

• Offer individualized guest services, catering promptly and attentively to special requests.
• Anticipate requirements to deliver tailored experiences enhancing guest satisfaction.
• Welcome guests on arrival, orienting them to their rooms and ensuring comfort.
• Maintain detailed records of guest preferences including environmental settings and dining habits.
• Respond rapidly to all guest service needs, including room service and transportation.
• Provide expert recommendations on dining, activities, and local cultural experiences.
• Perform personalized duties such as luggage handling, booking transportation, and securing reservations.
• Ensure guest room amenities are replenished and special requests are met with discretion.
• Serve food and beverages in a courteous, professional manner respecting guest preferences.
• Assist with personal shopping and special arrangements, ensuring confidentiality and professionalism.
• Coordinate and execute special events or private celebrations flawlessly.
• Communicate effectively with departments like Housekeeping, Food & Beverage, and Front Office to fulfill guest requests promptly.
• Keep guest profiles updated and inform team members about special requirements.
• Serve as a consistent, reliable contact for guests throughout their stay.
• Monitor and respond to any changes in guest schedules or preferences proactively.
• Drive guest satisfaction by exceeding expectations and addressing any concerns tactfully and swiftly.
• Regularly check on guest well-being and provide surprise activities to enhance memorable experiences.
• Maintain an orderly butler station and ensure all tools and equipment are functional.
• Assist with preparing guest rooms and maintaining pristine conditions.
• Manage guest check-out procedures smoothly and without issues.
• Collaborate with Housekeeping to ensure room setup and turndown service meet guest standards.
• Comply with all health, safety, food safety, and hygiene regulations.
• Ensure guest privacy and confidentiality are preserved at all times.

What We Provide

• Valued opportunities for career growth through targeted development programs.
• A competitive salary package.
• Exclusive benefits including complimentary stays and perks within Red Sea Global Hospitality.
• Comprehensive health insurance during employment.
• An inclusive, supportive workplace that embraces diversity and collaboration.
• Recognition programs celebrating employee achievements.

Commitment to Diversity and Accessibility

We invite applicants from diverse backgrounds as part of our commitment to equality and inclusion. Reasonable accommodations will be made throughout the recruitment process to support candidates with specific needs.