BPO Executive

Overview

Join Teleperformance Global Business Private Limited as a BPO Executive based in Mohali Sector 66, working primarily on the Flipkart process. This role welcomes candidates who have completed 12th grade, are graduates, or freshers. Strong communication skills in English are essential to handle various customer interaction channels.

Key Responsibilities

• Address customer inquiries related to Flipkart through phone calls, emails, and chat platforms efficiently.
• Escalate complicated issues to supervisors or senior team members when required to ensure problem resolution.
• Maintain precise and comprehensive records of all customer communications and interactions.

Job Requirements

• Possess 0-1 year of experience in BPO customer service or related sectors.
• Educational qualification of 12th pass, graduate, or fresher eligibility.
• Fluent English communication skills in both spoken and written formats.
• Competence in managing domestic processes such as email handling, voice communication, and sales activities.