Billing & Collection Officer

Job Overview

We are seeking an experienced Billing & Collection Officer to join our team in Abu Dhabi. This role demands a candidate with a minimum of 3 years' experience and a Bachelor's degree, fluent in English, to efficiently manage financial accounts and ensure accurate billing processes.

Key Responsibilities

• Oversee and analyze financial accounts, invoices, and payments, making necessary adjustments and reversals in cases of incorrect billing or payment.
• Investigate billing disputes, discrepancies, and customer inquiries, preparing refund requests for clients or the company as needed.
• Conduct account reconciliation for both individual clients and corporate accounts.
• Identify and escalate unresolved issues requiring intervention or strategic action to senior management.
• Handle specialized accounts and processes with responsibility and diligence.
• Ensure timely dispatch and monitoring of reminder notices to customers through multiple communication channels daily.

Requirements

• Minimum of three years' relevant experience in billing and collections.
• Bachelor's degree qualification is mandatory.
• Proficient English communication skills.