Banquet Role in Food & Beverage - UAE

About the Role

This position is centered on delivering outstanding dining experiences within a dynamic and empowered setting. The incumbent will represent the brand throughout the guest journey, ensuring an impeccable and satisfying dining environment, making each guest a devoted fan by providing exceptional service from arrival to departure.

Key Responsibilities

• Execute all food and beverage service operations adhering strictly to established service standards and protocols.
• Exceed expectations by going the extra mile in service delivery.
• Anticipate and prevent guest complaints; efficiently manage service recovery when necessary.
• Maintain proactive communication with team members, prioritizing guest satisfaction at all times.

Required Qualifications and Competencies

• A genuine service-oriented personality with high emotional intelligence.
• At least a high school diploma; preference for candidates holding a college degree in Hotel Management or related disciplines.
• Minimum one year of experience in a comparable role within a 5-star hospitality environment.
• Fluency in both written and spoken English is mandatory; knowledge of additional languages is advantageous.

Core Competencies

• Customer-centric attitude
• Result-driven approach
• Willingness to learn continuously
• Resilience under pressure
• Adaptability to changing environments

Company Ethos

At Emaar, values shape our service and decision-making processes. We prioritize customers above all, take ownership of our work with thoroughness and determination, value swift and efficient service delivery, embrace talent and perseverance as our key assets, and foster adaptability by challenging norms and anticipating future trends.