Back Office Operations Executive

Role Overview

This position supports the pest control sector by overseeing crucial administrative duties such as scheduling field service appointments, coordinating technician routes, managing inventory, processing invoices, and maintaining records of customer interactions. Unlike technicians who work on-site, this role operates primarily within an office setting to ensure seamless daily operations.

Key Responsibilities

• Plan and organize daily customer appointments for field technicians, designing efficient travel routes.
• Manage customer service requests, address complaints, and keep accurate digital records via CRM systems.
• Prepare invoices, oversee contract renewals, and handle reporting on field service execution.
• Monitor and maintain inventory levels of chemicals, safety gear, and machinery essential for pest control operations.
• Ensure compliance by compiling necessary safety logs, treatment documentation, and service tracking records digitally.

Additional Information

The role is vital to ensure the operational efficiency of service delivery within pest control companies, supporting both commercial and residential client needs. Common alternate titles for similar roles include Service Planner, Service Coordinator, Operations Executive, and Back Office Executive, each with varying focuses on scheduling, compliance, and administrative management.

Compensation

The salary offered ranges between 9000 and 14000 INR monthly.