Back-end Executive - Service Coordinator

About the Role

Zenith Universal is seeking a diligent and well-organized Service Coordinator to efficiently manage service requests, liaise between HVAC technicians and customers, and guarantee that service tasks are executed smoothly and within deadlines.

Primary Responsibilities

• Manage incoming customer service calls and handle complaints.
• Arrange technician schedules for installation, maintenance, breakdown, and repair operations.
• Liaise daily with technicians and site supervisors for smooth service execution.
• Track pending service requests and ensure their timely completion.
• Maintain detailed records of service calls, work orders, technician presence, and job progress.
• Update customers about technician visits, service progress, and job completion.
• Generate and submit service reports to management on a daily or weekly basis.
• Organize procurement of spare parts, tools, and necessary materials for on-site work.
• Follow up to obtain service reports, completion documentation, and customer feedback.
• Supervise technician movements and allocate service jobs properly.
• Coordinate with the accounts department on service billing, quotations, and outstanding payments when needed.
• Respond promptly to urgent breakdown calls and facilitate quick action by the service team.

Candidate Profile and Skills

• 1 to 3 years of relevant experience in service coordination, HVAC, or facility management fields.
• Strong communication and interpersonal coordination skills.
• Fundamental understanding of HVAC or AC systems is advantageous.
• Basic proficiency in MS Excel, Word, and email communication.
• Capability to manage multiple service requests simultaneously.
• Effective follow-up methods and problem-solving abilities.
• Responsible, punctual, and adaptable to fast-paced work environments.

Job Details and Compensation

The position offers a monthly salary ranging between 15,000 and 25,000 INR. Work location is Mumbai, Maharashtra, India, requiring onsite presence.