B2C Account Manager

About Black Spectacles

Black Spectacles is a leading education platform serving architects and designers. The company is known for its strong brand, growing business, and direct contribution to the architecture profession. Its mission centers on helping the architecture and design community with innovative learning products and a standout customer experience.

As a remote-first, entrepreneurial organization, Black Spectacles promotes a team environment built on collaboration, high performance, creativity, professionalism, and growth. The culture emphasizes excellence, accountability, innovation, and mutual support. The company has also been recognized by Great Place to Work and Built In, honored by the American Institute of Architects for its national impact, and listed by Inc. Magazine among the country’s fastest-growing businesses.

Role Overview

This is a newly created, high-impact position with room for ownership and professional development. The company is looking for a proactive and detail-focused Account Manager to help grow and strengthen its existing and future B2C customer relationships. The role works closely with sales and marketing to deliver an excellent client experience through account support, relationship building, operational coordination, and engagement initiatives.

The right person will be highly organized, customer-oriented, and motivated to build a career in account management or client success. This opportunity suits someone who enjoys developing relationships, solving problems as part of a team, and contributing to retention and long-term customer value.

Compensation

The base salary is $60,000 to $80,000 per year, depending on experience and qualifications. There is also uncapped commission with meaningful earning potential from upsells, new sales, and re-engagement wins, with on-target earnings of $90,000.

What You'll Do

• Manage both outbound and inbound outreach to the B2C subscriber base, with the main goal of moving existing customers into the expert tier.
• Convert incoming prospects who contact customer support asking for help choosing the right subscription level.
• Run cancellation save conversations and build a follow-up pipeline for members who pause their subscriptions.
• Resolve a small share of customer service tickets, about 10% of the role, when the AI support tool cannot handle them.
• Work with sales and engineering to organize and clean customer data in HubSpot and create the structure needed to run the book of business like a sales pipeline.
• Monitor engagement and account health data to guide outreach and identify customers who may be at risk.
• Share ideas, processes, and playbooks that help turn this into a scalable function.
• Keep CRM records accurate and up to date in HubSpot.
• Maintain a consistently professional, accountable, and follow-through-driven approach in every customer interaction.

Requirements

• A bachelor’s degree is required.
• 2 to 4+ years of account management experience that includes a sales element.
• Proven ability to upsell, cross-sell, or expand existing accounts.
• Strong written and verbal communication skills, along with a relationship-first style.
• Ability to work independently and build without a fully defined process or polished CRM setup from day one.
• Strong organization skills and the ability to manage a large account load on your own.
• Experience with HubSpot is preferred; familiarity with Intercom and Stripe is an added advantage.
• Comfort working in a remote environment with a high level of accountability.
• High integrity, coachability, and a genuine desire to help customers succeed.

Our Ideal Teammate

• Shows ownership and accountability in their work.
• Brings curiosity, creativity, and a growth mindset.
• Collaborates openly and contributes positively to the team.
• Strives for excellence and continuous improvement.
• Cares deeply about making a meaningful difference for the architecture and design community.

Benefits

• Remote work year-round from home.
• Medical, dental, vision, disability, and life insurance coverage available from day one through BCBS.
• FSA, HSA, and a 401(k) plan with company match up to 4%.
• Paid time off that includes up to 3 weeks of vacation per year, 8 holidays, 2 floating holidays, and up to 1 week of sick leave.
• Referral rewards for bringing strong talent to the team.
• Semi-annual team gatherings and events to support connection and collaboration.

Join Us

If you want to develop your account management career while contributing to the architecture and design industry, this role may be a strong fit.

Black Spectacles is an equal opportunity employer.