Auto Body Estimator

About Clutch

Clutch is Canada's leading online used car retailer, dedicated to transforming the car buying, selling, and ownership experience with convenience and confidence. Operating since 2017 and headquartered in Toronto, Clutch serves multiple provinces including Ontario, New Brunswick, Nova Scotia, British Columbia, and Prince Edward Island. Recognized consistently as one of Canada's fastest growing companies and bolstered by prominent investors, Clutch aims to expand its dynamic team.

Role Overview

We are seeking an Auto Body Estimator to join our reconditioning operations. This vital function involves accurately estimating repair costs for damaged vehicles, scheduling necessary repairs, and ensuring smooth communication between repair facilities and internal departments to keep our vehicle reconditioning on schedule and meet delivery commitments.

Key Responsibilities

• Examine vehicle damage photos and compile precise repair estimates, focusing on accuracy, volume, and timely completion.
• Collaborate with repair shops to obtain detailed quotes, pricing information, and service descriptions.
• Arrange repair appointments for vehicles requiring service at external facilities.
• Handle invoicing processes related to repair work.
• Provide regular updates to management regarding repair statuses and scheduling via phone and email.
• Manage a high workload of estimating and coordinating repair appointments within a fast-paced context.
• Maintain thorough records of all repair estimates, scheduled appointments, and correspondence.
• Follow up with repair shops and team members to ensure repair deadlines are consistently met.
• Identify and address any inconsistencies or gaps in communication among stakeholders.
• Utilize internal communication and workflow tools such as email, Google Drive, and Slack to track ongoing tasks efficiently.

Candidate Requirements

• Possess a high school diploma or equivalent educational qualification.
• Demonstrate strong computer literacy and proficiency with workflow management tools.
• Exhibit excellent customer service skills and professional communication abilities.
• Hold a valid Canadian driver's license, at least G2 level or higher.
• Be legally authorized to work in Canada.
• Have reliable transportation to commute to the Etobicoke location.
• Commit to a full-time work schedule of 40 hours per week, with possible overtime as necessary.

Preferred Qualifications

• Prior experience in administrative, customer service, or automotive support roles.
• Knowledge of automotive repair terminology and workshop operations.
• Familiarity with scheduling, workflow, or task management software.

Compensation and Benefits

• The position offers an hourly wage of $20.00.
• Comprehensive benefits including health, dental, vision, prescription coverage, life insurance, and dependent benefits available from the first day of employment.
• Pay is awarded based on objective criteria including individual skills, performance, market standards, role responsibilities, and work environment.

Culture and Work Environment

• Empowerment to take ownership and develop efficient processes with influence across the company workforce.
• A key role in advancing the future of car buying and selling during an exciting phase of rapid company growth.
• Competitive pay combined with market-leading benefits.

Inclusion and Accessibility

Clutch values diversity and inclusion, providing accommodations throughout the interview process for those who require them.