Associate Manager, Membership Events

Overview

Reporting to the Director of Online Giving and Membership and the Manager of Membership, the Associate Manager of Membership Events is responsible for developing, organizing, and executing a diverse schedule of membership events for several groups including Friends of the Library, Schomburg Society, and Friends of the Library for the Performing Arts (FLPA). This position focuses on strategic event planning, logistical coordination, and onsite event management, all while prioritizing exceptional member experiences and benefit fulfillment.

The Associate Manager collaborates closely with colleagues from Development, Special Events, Public Programs, Research Libraries, Communications, Creative Services, and Digital teams to ensure events are meticulously organized, executed flawlessly, and aligned with the overarching institutional priorities.

Expectations and Development Timeline

• Within the first month, develop in-depth understanding of the three membership programs, their benefits, and event formats; grasp existing workflows, event calendars, and cross-team collaborations.
• By three months, independently oversee logistics and onsite coordination for membership events, confidently assist members throughout event phases, and offer suggestions to enhance communication standards, guest management, and administrative processes.
• At six months and beyond, evaluate and improve membership event benefits to increase value and address any fulfillment issues; initiate and implement at least one project related to events or adjacent areas aimed at boosting revenue or donor retention in the next fiscal year; operate with autonomy in decision-making and execution.

Key Responsibilities

• Plan and coordinate annually a series of 15 to 20 membership-focused events, managing schedules, run-of-show details, staffing, and event day operations.
• Manage guest lists, invitations, RSVP tracking, and event check-in procedures.
• Partner with Special Events, Public Programs, and Research Libraries to create impactful member benefits.
• Lead onsite event execution, overseeing both volunteers and staff.
• Liaise with external vendors and internal teams to deliver both event-related and other membership benefits.
• Develop initiatives aimed at increasing event participation, revenue generation, and member retention.
• Work alongside Development Operations and Online Giving teams to promote events and feature them in membership communications.
• Stay informed on current best practices regarding events, membership, and stewardship, recommending and applying improvements where applicable.
• Perform additional related duties as assigned.

Qualifications and Skills

• Bachelor's degree required.
• Two to five years of experience in event planning, membership programs, hospitality, or customer service.
• Exceptional event and project management abilities, handling multiple events and deadlines concurrently.
• Excellent writing and interpersonal communication skills.
• Highly organized with acute attention to details, particularly in scheduling, guest list management, and logistics.
• Proficient with Google Suite, Microsoft Word, and Excel.
• Able to engage effectively at all organizational levels and exercise sound decision-making.
• Experience with Raiser’s Edge or similar CRM/database platforms is preferred.

Work Environment and Schedule

• Hybrid work schedule: three days in the office at 270 Madison Avenue, New York, NY, and two days remote.
• Regular working hours: Monday to Friday, 9 AM to 5 PM.
• Occasional need to work evenings or weekends as events require.

Compensation and Values

• Salary range: $67,000 to $72,000 annually.
• Employees are expected to embody the core values of being helpful, resourceful, curious, welcoming, and inclusive in their interactions and work.

Additional Information

This job description outlines the general duties but is not exhaustive; responsibilities may shift according to library priorities and employees might be asked to handle different tasks as needed. The position is exempt from overtime provisions and is non-union.