Assistant Reservation Manager

Job Overview and Responsibilities

Join our team as an Assistant Reservation Manager, supporting the daily operations within the Reservations Department of a well-established hotel. Your role involves supervising reservation agents to guarantee accurate, prompt booking processes, overseeing reservation requests including cancellations and amendments, and ensuring adherence to hotel standards in all reservation activities.

You will play a crucial role in revenue maximization by monitoring room availability, rates, and restrictions, as well as collaborating with Revenue Management to manage promotions, inventory, and rate updates. The position includes handling guest inquiries and complex reservation matters such as VIP bookings.

Maintaining strong communication lines with departments like Front Office and Sales, training and coaching team members, reviewing reservation reports to detect any discrepancies, and assisting in preparing departmental reports and performance updates are key duties. Support to the Reservation Manager during peak times is also expected.

Candidate Requirements

• Educational qualification preferably a Diploma or Bachelor's degree in Hospitality Management, Tourism, or a related discipline.
• Candidates must currently reside in Qatar.
• A minimum of 2 to 3 years of professional experience in hotel reservations, ideally within 4-star or 5-star hotel settings.
• Experience working in luxury or international hotel brands is advantageous.
• Demonstrated expertise managing reservation operations and supervising a team to ensure seamless workflows.
• Preferable knowledge of Opera PMS, Central Reservation Systems (CRS), and various online booking platforms.
• Familiarity with hotel revenue management, inventory control, and rate management enhances candidacy.
• Strong communication abilities, leadership qualities, and problem-solving skills are essential.
• Capability to perform effectively under pressure while managing multiple tasks in a dynamic hotel environment.