仕事内容

Role overview

A growing technology company is hiring an Application Support Engineer to provide dependable support for customer-facing business applications. In this position, you will handle production issues, improve how the application performs, and help users and internal teams get the most value from a flexible platform environment. The role combines hands-on troubleshooting, issue resolution, and straightforward communication across technical and non-technical audiences.

What makes this opportunity appealing

Fully remote role for candidates who are based in Singapore
Opportunity to support mission-critical business applications
Close collaboration with product, delivery, and technical stakeholders
Chance to build deeper platform knowledge while contributing to improvements and long-term stability
Blend of customer-facing work, technical investigation, and light development tasks

Key responsibilities

Act as a primary technical point of contact for application support requests and production incidents
Take issues from intake to closure, covering triage, validation, updates, and final resolution
Investigate application behavior, workflow disruptions, integration failures, and data-related errors
Carry out root cause analysis and help reduce repeat incidents through lasting fixes
Implement small bug fixes, low-code updates, and minor enhancements where needed
Assist with testing and release activities related to corrections, upgrades, and small changes
Work with internal teams to strengthen reliability, usability, and support processes
Explain technical findings clearly to customers and internal stakeholders, and recommend practical next steps
Develop a strong understanding of the platform architecture and application development approach over time
Keep documentation current for known issues, fixes, and support guidance

What the employer is looking for

Prior experience in application support or technical support in a technology environment is strongly preferred
Solid troubleshooting ability and strong analytical thinking
Fast learner who can pick up platform architecture and application development concepts quickly
Good written and spoken communication skills for both customer and internal interactions
Comfortable engaging with both technical and non-technical audiences
Some development exposure for small fixes, enhancements, or low-code platform work
Well-organized with the ability to manage several issues and changing priorities at once
Customer-oriented with a strong sense of accountability

Preferred experience

Exposure to SaaS, workflow, low-code, or business application environments
Familiarity with incident management, ticketing systems, and structured problem resolution
Experience with APIs, integrations, configurations, or data flows in support work
Background in release support, validation, or post-fix testing

Additional information

This role is based remotely in Singapore, and applicants must already be located in Singapore so they can support regional business hours. The position is with Blue Signal Search, an executive search firm that specializes in placing talent across a range of professional services and industry sectors.

Application Support Engineer