Administrator

Company overview

Miles Education, established in 2015, is a Singapore-based education and training company that supports students and parents with study-abroad planning and related services. Working with more than 20 overseas colleges, it builds customised pathways for learners aged 3 to 35 and provides support across school selection, exam preparation, education advice, and settlement-related assistance. The company focuses on delivering a personalised, end-to-end experience for international students in Singapore.

Role summary

The Administrator will keep the centre running efficiently on a day-to-day basis. This includes managing incoming calls and emails, maintaining student records, arranging appointments, supporting documentation for applications, coordinating logistics for classes and events, and serving as a front-desk contact for students and parents. The role also covers preparing simple reports, updating internal systems, and working with team members to strengthen processes and service standards.

Working arrangement

This is an onsite contract position based in Downtown Core, Central Singapore Community Development Council, Singapore. Weekend availability is mandatory because the centre operates as a tuition centre.

Schedule:

• Monday to Friday: 11:00 am to 8:30 pm, including lunch and dinner breaks
• Saturday and Sunday: 9:30 am to 6:30 pm, including a lunch break
• Total weekly hours: 44
• Weekly rest: 1.5 days, to be discussed face to face
• Public holidays: off

Key duties

• Manage reception responsibilities and general office administration
• Keep the centre clean, organised, and presentable
• Prepare receipts and invoices
• Handle student enrolment and explain centre rules to parents
• Respond to messages, emails, and phone calls across internal and external channels
• Support teachers with learning materials when needed
• Oversee purchasing of stationery and office equipment
• Assist with stay-back sessions for students
• Plan and coordinate team activities such as venue booking and food arrangements

Requirements

The company is looking for candidates who can work weekends and communicate fluently in Chinese with parents, as most clients are Chinese-speaking. Patience is important because students are mainly from primary to upper secondary levels. Communication outside regular working hours may also be required.

• Weekend work is compulsory
• Minimum qualification: O/A level, polytechnic diploma, or an equivalent credential
• Ability to respond outside working hours when needed
• Strong sense of responsibility, responsiveness, and a proactive attitude
• Comfortable working both in a team and independently
• Good administrative, scheduling, record-keeping, and document management skills
• Professional customer service and communication skills for in-person, phone, and online interactions
• Competent in office software and digital tools such as word processing, spreadsheets, email, and basic data-entry systems
• Careful attention to detail and problem-solving ability for forms, applications, and operational issues
• Presentable appearance with a pleasant and energetic manner as the receptionist

Benefits and welfare

• Work pass support, if needed
• Paid annual leave
• Comprehensive training
• Additional employee welfare items to be discussed individually
• Salary to be discussed personally
• Bonus to be discussed personally
• Seasonal team-building activities
• Attractive remuneration package, annual bonus, and promotion opportunities
• Fun, vibrant team culture

Application process

Shortlisted candidates will be contacted by email with an interview invitation. Interview results are expected to be shared by email within 1 to 2 weeks.

Additional information

The centre is located in Bugis, described as a convenient location. Training will be provided to the selected candidate.