仕事内容

Role Overview

We are looking for a seasoned Account Manager with extensive experience in overseeing consulting and technology service relationships across clients. This role involves managing strategic client partnerships and facilitating successful technology-driven engagements. The individual will serve as the main liaison between clients and internal teams, ensuring smooth execution of consulting and professional service projects.

Key Responsibilities

Develop and maintain relationships with clients in the Higher Education and EdTech sectors.
Act as the principal contact for enterprise-level accounts involving multiple stakeholders.
Lead SOW-based consulting and technology delivery projects from start to finish.
Support delivery of client-centered solutions and strategic programs.
Track account performance, usage metrics, and client satisfaction levels.
Handle escalations, address issues promptly, and uphold service quality.
Discover opportunities for expanding accounts, client retention, and forming strategic partnerships.
Offer expertise and insights on Higher Education, digital learning, workforce solutions, and emerging EdTech trends.
Compile and deliver reports on account performance, program statistics, learner outcomes, and engagement analysis.
Stay informed on market changes and the competitive environment.
Provide market assessments and strategic advice to senior leadership.

Required Qualifications and Experience

A minimum of 8 years' experience in Account Management, Client Success, Consulting, or Technology Delivery roles.
Background across varied sectors; experience in EdTech, Higher Education, Learning Services, Workforce Solutions, or Digital Transformation is advantageous.
Proven expertise in consultative sales, solution or product sales, or professional and service consulting engagements.
Strong skills in managing stakeholder relationships and consultative engagement processes.
Experience handling enterprise accounts and complex client projects.
Familiarity with learning technologies including LMS, AI-powered platforms (adaptive learning, analytics, recommendation engines, generative AI assistants, personalized learning systems), and comprehensive digital learning ecosystems.

Additional Information

This position is fully remote.
Travel requirements can be up to 25% based on client and organizational needs.
Applicants must be authorized to work in the United States.

Educational Requirements

A bachelor's degree in Technology, Business, Education, Marketing, Communications, or related fields is necessary.

Account Manager