- Esperienza
- Qualsiasi
- Stipendio
- USD 19 – USD 19 / hour
- Aperture
- 1
- Pubblicato
- 6 ore fa
- Modalità di lavoro
- Lavoro da casa
- Requisiti di ammissibilità
- Candidates must be located in the United States and able to begin on August 24, 2026. The role is open to applicants prepared for 24/7 support scheduling, including weekends, evenings, overnights, and some holidays.
- Riprendere
- È necessario candidarsi
Descrizione del lavoro
About PerfectServe
PerfectServe is a health technology company that provides clinical communication and physician scheduling tools. Founded in 1997, it has expanded significantly over the years, especially following a series of acquisitions announced in 2019. Today, the organization serves more than 30,000 customers across medical practices, hospitals, and health systems, employs 400+ people, and generates over $100 million in annual revenue.
The company’s purpose is to help care teams respond faster by improving provider scheduling and directing messages, pages, calls, and alerts to the right person at the right time. Its platforms are designed to strengthen real-time information sharing, streamline clinical workflows, and support better outcomes for patients and clinicians.
PerfectServe’s approach has been recognized by leading analyst firms such as Gartner and KLAS Research. In 2026, it was rated highest in execution and furthest in vision in the Gartner Magic Quadrant for Clinical Communication and Collaboration. It also earned two Best in KLAS awards in 2026, one for physician scheduling and one for ambulatory clinical communications, bringing its total to 11 Best in KLAS wins over the last nine years.
The company offers a collaborative environment where teams work closely with customers and continue improving products, including by applying AI to existing and new solutions. Even outside product roles, employees contribute to meaningful work that helps move the business forward.
Role Overview
PerfectServe is hiring Support Specialists for its 24/7/365 support operation. This role is centered on assisting physicians, nurses, and system administrators with account-related support, user education, schedule management, mobile and web application help, application setup and updates, and troubleshooting.
Key Responsibilities
The position involves handling client issues through phone, chat, and the customer portal, helping users manage their PerfectServe accounts and applications, and providing training on the phone, mobile, and web products. You will investigate and resolve issues related to message delivery and message content, identify the underlying cause, and apply the correct configuration changes.
Additional work includes designing, configuring, and deploying custom applications using best practices, creating and updating user accounts, and partnering with end users and hospital IT teams to solve mobile and web connectivity problems. You will also work with customer success, integration, and technical teams on escalated issues.
All team members are expected to keep their cameras on during internal and external meetings to support engagement and connection.
Schedule and Work Expectations
While some Monday-to-Friday daytime shifts are available, most schedules include one weekend day, and some holidays may also be required. The company is hiring for both day and night shifts, and candidates should be comfortable working evenings, overnights, and/or weekends.
Support Specialists complete onboarding and training together on a Monday-to-Friday daytime schedule in Eastern Time. After training, employees move to their assigned shift. Full attendance is expected for the first 60 days of employment, including the training and nesting period.
Requirements
This role is open only to candidates located in the United States. Applicants must have access to high-speed internet and be available to begin on August 24, 2026.
Strong technical ability, excellent written and spoken communication, strong analytical and troubleshooting skills, the ability to prioritize in a fast-moving environment, and a high level of customer empathy are all essential. The job also requires the ability to interact with people and technology while standing or sitting, communicate effectively with or without reasonable accommodation, sit for long periods, hear clearly, speak English, and perform repetitive hand motions.
Compensation and Benefits
This role pays $19 per hour. PerfectServe says compensation may vary based on experience, strengths, growth potential, and the specific team or product area supported. A comprehensive benefits package begins on the first day of employment.
Benefits include a remote-first work environment, health/dental/vision/life/disability insurance options available from day one, a 401(k) with company match that is immediately vested, 17 company holidays, 2 floating holidays, competitive paid time off, and internal advancement opportunities.
About PerfectServe’s Impact
PerfectServe provides unified healthcare communication tools that help physicians, nurses, and care teams improve patient care. Its cloud-based products are built to increase patient safety, reduce provider burnout, automate workflows, shorten time to treatment, improve shift scheduling, support nurse mobility, and involve patients more actively in their care.
Additional Information
At the time of hiring, the company is only considering candidates based in the United States.