Ticketing & Travel Specialist

Job Overview

We are seeking a skilled Ticketing & Travel Specialist to join our team in Riyadh, Saudi Arabia. This role requires managing air ticketing, itineraries, and various travel-related bookings with accuracy and efficiency, while ensuring excellent client communication and collaboration with internal teams.

Key Responsibilities

• Handle booking, issuing, reissuing, and refunding of airline tickets using Global Distribution Systems such as Amadeus.
• Maintain precise fare calculations, plan routing efficiently, and comply strictly with corporate travel policies.
• Manage flight changes, cancellations, and last-minute urgent bookings effectively.
• Utilize lowest-fare search techniques while considering client preferences to provide cost-effective travel options.
• Book hotel accommodations via B2B platforms, direct supplier contracts, or Destination Management Companies.
• Arrange car rentals, airport transfers, meet & assist services, rail, and ferry reservations as required.
• Assist with group and individual visa processes and ensure appropriate travel insurance coverage when applicable.
• Verify booking details and liaise with suppliers to guarantee accuracy and smooth service delivery.
• Respond promptly and professionally to clients’ inquiries via email and telephone, clarifying travel needs, approvals, and budget constraints.
• Provide clear communication regarding itineraries and confirmations, offering alternate travel solutions when preferred options are unavailable.
• Work collaboratively with internal departments including Finance, Product, Visa, and MICE teams.
• Support team members during high-demand periods or urgent situations.
• Provide feedback on system deficiencies or supplier challenges to optimize operations.

Candidate Profile and Requirements

• 1 to 3 years of proven experience in corporate travel operations or business travel ticketing.
• Strong expertise in both airline ticketing via GDS platforms and booking of non-air travel components.
• Proficiency with Amadeus or Sabre systems for ticketing, fare rules comprehension, and itinerary preparation.
• Experience with B2B hotel booking platforms such as TBO or Hotelbeds.
• Familiarity with back-office systems like TINA and customer relationship management tools including Freshdesk.
• Excellent customer service skills and clear, professional communication abilities.
• Exceptional attention to detail with the capacity to manage multiple tasks efficiently under pressure.
• Knowledgeable in visa document handling, travel insurance policies, and corporate travel regulations.
• Fluent in English; Arabic language skills are an advantage.