Telecalling Executive

Job Overview

We are seeking a Telecalling Executive to join Adverneo Marketing Private Limited at our Chandigarh location. This role involves proactive lead generation, managing sales conversations, and maintaining customer relationships to drive sales outcomes.

Primary Responsibilities

• Conduct outbound calls to both cold and warm leads utilizing available databases to promote company products and services.
• Respond promptly to inbound marketing inquiries to ensure all potential leads are engaged efficiently.
• Utilize structured scripts to deliver tailored sales pitches, dynamically adjusting communication style according to customer reactions.
• Manage the complete sales cycle for low-value transactions by phone or route significant opportunities to senior sales members.

Customer Relationship and Reporting Duties

• Ensure customer records are accurate and up-to-date in CRM platforms such as Salesforce or Zoho.
• Record detailed notes on client interactions, including feedback, buying intent, decline reasons, and necessary follow-up schedules.
• Provide daily summary reports of call statistics, including total dials, successful contacts, talk duration, and sales conversions to leadership.

Support and Conflict Management

• Serve as the liaison between customers and technical teams to resolve service complaints promptly.
• Address objections related to pricing, competitors, and client concerns by presenting informed, factual evidence.

Behavioral Traits Required

• Demonstrate active listening skills to fully understand customer issues without interrupting.
• Exhibit resilience to persist through frequent rejections while maintaining motivation.
• Apply strong time management to juggle calling, data input, and follow-up communications efficiently.