- Esperienza
- 2+ anni
- Stipendio
- —
- Aperture
- 1
- Pubblicato
- 5 ore fa
- Modalità di lavoro
- Lavoro da casa
- Istruzione
- 2-year technical degree
- Requisiti di ammissibilità
- Applicants must qualify as a “US Person” under ITAR and EAR regulations, meaning United States citizens, permanent residents, or protected individuals such as refugees or those with asylum status.
- Riprendere
- È necessario candidarsi
Descrizione del lavoro
About the Role
The Technical Support Specialist position at Safe Fleet involves a direct customer service role that blends technical expertise with hands-on fieldwork. It encompasses providing comprehensive support for hardware and software systems, including performing on-site installations, diagnostics, maintenance, and troubleshooting to assure optimal product performance.
Key Responsibilities
- Engage directly with customers during onboarding, training on user experience, and ongoing support interactions.
- Respond promptly to customer support requests via phone and ticketing platforms.
- Monitor the operational health of customer products and identify potential issues early.
- Perform in-field troubleshooting and installations specifically on tractor trailers and related equipment.
- Manage vehicle and trailer equipment installations and train OEM partners on correct procedures and troubleshooting methods.
- Collaborate with Sales, Solutions Engineering, and Customer Success teams to address customer inquiries and feedback.
- Coordinate with the development team to detect and resolve bugs and integrate customer feedback into product improvements.
- Support pilot programs through pre-sale consultations, solution assessments, and hardware setups.
- Diagnose and fix product issues both remotely and on-site.
- Perform additional responsibilities as assigned.
Additional Information
Compliance with U.S. export control laws mandates that candidates must be classified as a “US Person,” including U.S. citizens, permanent residents, or protected individuals (such as refugees or asylum holders). Safe Fleet is dedicated to fostering a diverse and inclusive workforce.
Qualifications
- Completion of a 2-year technical degree is required.
- Preferably a 4-year bachelor's degree in Engineering, Computer Science, or another technical discipline.
- At least 2 years of relevant technical and customer-facing support experience.
- Background in IT or engineering/technical fields is preferred.
- Must be comfortable with a hands-on role requiring fieldwork on vehicles and trailers.
- Strong mechanical aptitude, including proficiency in wiring and using power tools.
- Familiarity with 12 VDC wiring and cellular network technologies.
- Experience with API data integration via third-party groups.
- Skilled in creating dynamic reporting tools using Excel and Power BI.
Travel Requirements
This role requires travel up to 75% of the time. Candidates should ideally reside near a major airport to facilitate frequent customer visits and business trips.