Team Leader

Position Overview

We are seeking a dynamic Team Leader to oversee and inspire our sales team in Delhi-NCR, driving the achievement of monthly sales objectives across a diverse portfolio of connectivity solutions. This leadership role focuses on managing daily activities, ensuring seamless coordination with multiple departments, and maintaining high standards of customer service and team performance.

Key Responsibilities

• Direct and energize the sales team to meet or exceed monthly sales targets.
• Distribute daily leads and assignments, closely supervising progress and productivity.
• Monitor individual and team sales metrics on daily and monthly intervals.
• Conduct frequent team meetings to offer strategic guidance and coaching support.
• Oversee sales communications, including calls, follow-ups, and customer engagements, to maximize conversion rates.
• Ensure thorough follow-up with all potential leads and business opportunities.
• Collaborate with customers to address broadband, Internet Leased Line (ILL), SD-WAN, Wi-Fi, Cloud, and other connectivity service requirements.
• Coordinate effectively with technical, operations, billing, and support units to guarantee smooth order processing.
• Manage timely preparation and delivery of quotations, proposals, sales reports, and related documents.
• Resolve escalated issues promptly, addressing concerns within the team and client interactions.
• Compile and submit Daily Sales Reports (DSR) as well as monthly performance summaries.
• Identify and nurture new business prospects, supporting lead generation efforts.
• Train newly onboarded team members on product details, sales methodologies, CRM usage, and company protocols.
• Maintain accurate, up-to-date CRM data and customer/lead information.
• Oversee team attendance, discipline standards, productivity levels, and quality of work output.
• Work towards achieving overall team revenue goals and expanding customer acquisition.
• Enforce company policies and cultivate a professional workplace culture.