Team Lead - Desktop Support - US Clients - Night Shift - Permanent WFH
Remote · Tempo pieno
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- Esperienza
- 4–6 anni
- Stipendio
- INR 450,000 – INR 600,000 / year
- Aperture
- 1
- Pubblicato
- 1 settimana fa
- Modalità di lavoro
- Lavoro da casa
- Istruzione
- Qualsiasi laureato
- Requisiti di ammissibilità
- Any graduate with the required experience and strong English communication skills can apply. Candidates with BE, BSc, or Diploma qualifications are preferred, along with no career gaps and the ability to work remotely with their own laptop and Wi-Fi.
- Riprendere
- È necessario candidarsi
Descrizione del lavoro
About the Company
31West Global Services provides outsourced IT services, call center support, and BPO solutions. With 23 years of experience, the company supports small and mid-sized businesses in the US by helping them lower costs while improving user experience. Its operations run 24/7/365.
Role Overview
This position is for a Team Lead in desktop support for US-based clients, working permanent work-from-home night shifts. The role combines hands-on technical support with team leadership, client communication, quality oversight, and training responsibilities.
Key Responsibilities
The role requires leading a support team while also handling desktop support issues and coordinating service delivery for US clients.
- Manage a desktop support team and ensure smooth day-to-day coordination.
- Handle end-user and remote support issues across desktop support environments.
- Work on Office 365 administration, Active Directory, SCCM, and RMM-related tasks.
- Support quality monitoring and training efforts within the team.
- Communicate with clients and manage service expectations professionally.
- Provide support in a rotational shift setup while working remotely on a permanent basis.
Candidate Profile
The ideal candidate should bring strong English communication skills, proven team leadership experience, and solid technical exposure in desktop support. Prior experience with US clients is preferred.
- At least 4 years of experience in desktop support, O365 administration, Active Directory, SCCM, and RMM.
- Minimum 2 years of experience in a team lead role.
- Strong verbal and written English communication skills.
- Demonstrated team handling experience on record.
- Background in quality, training, and client handling.
- Experience supporting US clients is preferred.
- No career gaps.
- Candidate should have a personal laptop and reliable Wi-Fi for work from home.
- BE, BSc, or Diploma qualification preferred.
Additional Information
This is a permanent work-from-home opportunity with rotational shifts, including night shift coverage for US client support. Applicants are expected to have their own laptop and internet connection.
Contact Information
For application-related communication, the following contact details were provided: WhatsApp CV: 888-464-3032 and Call: 022-4614-1600 / 8884643032.