Support Coordinator

About the Role

The Support Coordinator will act as the crucial link facilitating smooth communication and coordination among clients, delivery teams, and internal stakeholders. This position is responsible for handling client inquiries, managing delivery timelines, overseeing payment processes, resolving customer issues, and supporting the entire service delivery lifecycle to ensure exceptional customer satisfaction and operational efficiency.

Core Responsibilities

• Serve as the main contact for clients to address and resolve inquiries promptly and professionally.
• Maintain continuous communication with clients about delivery statuses, service updates, and resolutions.
• Coordinate with delivery teams to monitor schedules, milestones, and guarantee timely service completion.
• Escalate delivery problems when necessary and collaborate with relevant departments to resolve issues swiftly.
• Manage client invoicing and payment tracking by liaising between clients and finance teams.
• Follow up on overdue payments and ensure records of transactions and documentation are accurate.
• Log customer issues and track them to resolution in collaboration with internal teams.
• Adhere to service level agreements and company support standards.
• Prepare and maintain detailed reports regarding support activities, delivery progress, and payment collections.
• Continuously look for opportunities to streamline processes to improve customer experience and operational workflows.

Required Qualifications and Skills

• Bachelor's degree in Business Administration, Operations, Customer Service, or a related field.
• Between 2 to 5 years of relevant experience in support coordination, customer service, delivery management, or client relationship roles.
• Exceptional communication and interpersonal abilities.
• Proven problem-solving skills with a focus on effective issue resolution.
• Capability to handle multiple stakeholders and prioritize competing tasks.
• Proficiency in Microsoft Office applications including Excel, Word, Outlook, and PowerPoint.
• Strong organizational skills and attention to documentation detail.
• A client-centered attitude paired with meticulous attention to operational detail.

Key Competencies

• Expertise in Customer Relationship Management
• Efficient Delivery Coordination
• Payment Follow-up and Coordination
• Effective Issue Resolution
• Stakeholder Engagement and Management
• Strong Communication and Negotiation Skills
• Process Coordination and Improvement
• Time Management
• Reporting and Documentation Proficiency

Location

This position is based in Tirupati, Andhra Pradesh, India.

Application Process

Interested applicants are invited to send their resumes directly with a mention of their location and the position title to the contact number 8688400273. Further discussion and details will follow once initial contact is made.