Store Supervisor - 24 Hour Permanent Contract at Seasalt

About Seasalt

Originally established in 1981 in Penzance with a focus on selling workwear to local mariners and practical overalls for artists, Seasalt has evolved into a prominent UK lifestyle brand with over 80 retail outlets across the UK and Ireland, more than 400 wholesale partners, and a successful online presence. The company remains deeply connected to its roots with a dedication to quality clothing, excellent customer service, and community engagement. Seasalt has been recognized with the Drapers Award for Best Place to Work.

Role Overview

As a Store Supervisor, you will assume responsibility for the store and the sales team when necessary. Your role involves delivering outstanding customer experiences, ensuring the store’s presentation is consistently appealing, and assisting the Store Manager and Assistant Store Manager with daily operational activities in the store based in Aberdeen on a 24-hour permanent contract.

Key Responsibilities

• Assist the management team in fostering a customer-focused service culture among the store team.
• Guide sales advisors in promoting add-on services, such as omni-channel sales and customer data collection, to enhance sales.
• Support leadership in driving sales performance, profitability, and meeting key performance indicators.
• Implement store visual merchandising standards and make use of product and category knowledge to optimize sales opportunities.
• Train sales advisors on the brand ethos, product details, design inspiration, and available services.
• Communicate store performance, provide feedback, and identify sales risks and opportunities to your team and relevant stakeholders.
• Support Store Manager with stock management, loss prevention, incident reporting, health and safety, GDPR compliance, cash handling, key holder duties, and maintaining store safety standards.
• Hold key-holder responsibilities, including running the store independently as required.

Required Skills and Attributes

• Natural coaching ability with a passion for inspiring product knowledge and exceptional customer service.
• Commercially minded with a focus on driving sales and achieving KPIs.
• Resilience and adaptability, effectively managing challenging situations and embracing change positively.
• Confidently provide feedback and share ideas to enhance team and business performance.

Benefits and Perks

• Competitive hourly pay rate of £13.60.
• 31 days of paid annual leave (full-time equivalent), with increases based on length of service.
• Uniform allowance to support your professional appearance.
• Generous employee discount of 50% on products.
• Health Cash Plan covering everyday health expenses and access to a 24/7 virtual GP service.
• Access to an Employee Assistance Programme with 24/7 mental health support and counselling.
• Flexible benefits scheme allowing customization of benefit package.
• Enhanced family leave policies.
• Contributory pension plan with 7% employer contributions.
• Life assurance program for added security.
• Learning and development opportunities to support career growth.
• Two paid volunteering days per year to contribute to community causes.
• Employee networks such as the Inclusion Network fostering a supportive environment.
• Discount hub offering savings on retailer purchases and gym memberships.

Diversity and Inclusion

Seasalt values diversity and encourages candidates from varied backgrounds to apply. The company promotes flexibility where possible and offers support with recruitment adjustments to ensure an inclusive hiring process. Interested candidates are welcomed to contact the company for assistance during recruitment.

Application Details

Please note: CVs or applications sent via email will not be considered. Applications close on 17th August; however, roles may close earlier, so early application submission is recommended.